Quality Assurance Operation Services Senior Associate

Year    Hyderabad, Telangana, India

Job Description


Line of Service Internal Firm Services
Industry/Sector Not Applicable
Specialism IFS - Information Technology (IT)
Management Level Senior Associate
& Summary A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Youll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Information Technology Quality team manages Information Technology operational processes, including configurations, change management, and incident management and provides oversight to third party suppliers that deliver services for Information Technology operations.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Associate, you\'ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Use feedback and reflection to develop self awareness, personal strengths and address development areas.
  • Delegate to others to provide stretch opportunities, coaching them to deliver results.
  • Demonstrate critical thinking and the ability to bring order to unstructured problems.
  • Use a broad range of tools and techniques to extract insights from current industry or sector trends.
  • Review your work and that of others for quality, accuracy and relevance.
  • Know how and when to use tools available for a given situation and can explain the reasons for this choice.
  • Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
  • Use straightforward communication, in a structured way, when influencing and connecting with others.
  • Able to read situations and modify behavior to build quality relationships.
  • Uphold the firm's code of ethics and business conduct.
:
The quality control analyst conducts quality control audits of Business Operations services BOS and assures company and client standards are maintained and the integrity of client services are preserved
The Quality Control Analyst will perform a variety of functions including, but not limited to: reviewing and monitoring accounts, identifying problems, analyzing trends, conduct Gap
Minimum 2-4 years is required in the any of the following areas with overall 8 to 10 years of overall experience in Quality domain.
Financial Managed services -
Revenue Cycle Management Services - collections, billing and/or claims experience
Financial planning and analysis (FP&A)
Controllership
Lease Accounting Services
HR Managed Services
Procurement & Supply Chain Managed Services
Legal Managed Services
Managed Review Services
Discovery Managed Services
Contract Solutions Services
Legal Entity Management
Strategic PMO Managed Services
Sustainability Managed Services
Tax Managed Services
Value Realization Managed Services
Customer service experience
All payer knowledge required (government and non-government)
As a Quality Control Analyst specific responsibilities include but are not limited to:
Performs quality control audits; reviews and monitors accounts.
Identifies problems, analyzes cause and effect, and suggests recommendations for improvement.
Provides daily constructive feedback based on account notation.
Identifies areas of weakness and communicates recommendations on changes and improvement to Continuous Improvement Specialists.
Document findings of analysis. May prepare reports and suggests recommendations of implementation of new systems, procedures or organizational changes.
Be a partner to the delivery teams in monitoring the progress of the project to
identify/prevent risks, by using analytical techniques
Develop / strengthen checks and balances to help meet and exceed contractual
commitments to customers
Develop / strengthen customer satisfaction improvement programs in the Delivery
organization
Conduct Root Cause Analysis along with preventive/corrective actions, as needed
Enable Delivery Organization in the transformation journey of delivering excellence through institutionalization of strong process framework
Establish Dashboards and metrics reports at organization level to review with various
stakeholders to define the course of the project.
Facilitation of cross functional task force teams for process improvements like size estimation, effort estimation, defect prediction, causal analysis etc.
Integrate and harmonize the engagement/client processes with SDC processes for a business unit in order to help the project and engagement team in their project planning and execution work to meet business expectations.
Train the Project Delivery teams on various Quality requirements like Metrics, Processes, Risk Governance
Identify and Execute Six Sigma, Lean based improvement initiatives across the Organization
Identify and drive improvement opportunities for delivery (automation, process tailoring etc)
Required Knowledge and Skills:
Business Operations Services experience is a must
Efficient Team player, combining communication, interpersonal & problem solving
skills with analytical, decision making and leadership capabilities to enhance
organizational objectives
High quality organizational and facilitation skills
Worked as focal point for quality related programs within departments
Excellent Problem solving and troubleshooting skills
Knowledge of Data analysis tools like Minitab , Crystal Ball
Nice to have - Knowledge of analytical and dashboarding tools like PowerBI, Tableau
Nice to have - CMMI or Six Sigma Certification or Any Business Operations Services standards certification
Good analytical and math skills;
Able to document problems and assist in their resolution;
Demonstrated ability exceeding all established department/client quality and productivity standards
Proven ability to lead by example and foster mentoring relationships
Strong written and oral communication skills
Computer and internet literate in an MS Office environment
Ability to establish and maintain effective working relationships
Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date

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Job Detail

  • Job Id
    JD3438886
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Hyderabad, Telangana, India
  • Education
    Not mentioned
  • Experience
    Year