o Work with the operations team to strategize, manage day-to-day operations and oversee the workflow
o Perform end-to-end quality audits of operational cases/files to ensure adherence to defined SOPs, legal timelines and enterprise guidelines
o Drive continuous improvement initiatives to enhance First Time Right (FTR), reduce rework and improve enterprise satisfaction
o Identify process deviations, root causes and recurring error patterns; recommend corrective and preventive actions (CAPA)
o Formulate Standard Operating Procedures (SOPs) to ensure consistency in internal processes
o Conduct calibration sessions with Operations team to ensure uniform quality standards
o Support onboarding and refresher training by sharing quality insights, common errors, and best practices
o Work closely with Automation/Tech team to highlight quality gaps that can be eliminated through system validations and controls
o Provide regular reports and updates to Senior Management
Skills/Qualifications
o Minimum 3+ years' experience in quality assurance in operations
o Bachelor's degree in business administration, operations management or a related field
o Strong understanding of operations quality frameworks, audit methodologies and compliance standards
o Excellent analytical and problem-solving skills with ability to perform root cause analysis and trend identification
o High attention to detail and strong process orientation to detect deviations and control risks
o Previous work experience in legal / financial services / insurance industry is preferred
o Advanced proficiency in MS Excel, Google Sheets and Word (e.g., advanced formulas, pivot tables, dashboards, data validation, MailMerge, etc.)
o High ownership, structured thinking and ability to work in fast-paced, high-volume environments
o Excellent oral and written communication skills
o Stakeholder management skills for feedback delivery, calibration and training
Job Type: Full-time
Pay: ?243,132.98 - ?500,000.00 per year
Benefits:
Provident Fund
Application Question(s):
Do You Have Hand on Advanced proficiency in MS Excel, Google Sheets and Word (e.g., advanced formulas, pivot tables, dashboards, data validation, MailMerge, etc.)?
Do You Have Previous work experience in legal / financial services / insurance industry is preferred?
Do you have Stakeholder management skills for feedback delivery, calibration and training ?
Notice Period and your current salary(Ctc)
Education:
Bachelor's (Required)
Experience:
Quality assurance: 3 years (Required)
Standard Operating Procedures: 3 years (Required)
Language:
English (Required)
Work Location: In person
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