Job Description

Position Summary:
The client is seeking to hire a Quality Assurance Manager for Quality Assurance vertical. As part of Quality Assurance vertical, you will be responsible for promoting quality mindset and driving process improvement. You may be required to lead a team to ensure the seamless transition and delivery of various shared services functions to internal stakeholders. Your responsibilities will include cultivating a culture of collaboration with all stakeholders, continuous quality improvement and customer focus. You will also interact with team members located in all GCoE locations globally. Exposure and experience in Insurance Domain and Lean Six Sigma, quality controls and tools is highly preferred.
ESSENTIAL RESPONSIBILITIES:
Build a culture of quality, define QA strategies and maintain highest level of quality standards.
Identifying areas of significant Customer, Business Impact and improvement opportunities therein and provide strategic direction & thought leadership
Drive and Track Quality DNA - training, testing & certification, lead any other analytics and productivity initiatives.
Prepare and present analysis or specific trends on key critical metrics for the program aligned to understand ops related metrics and report them in overall dashboard
Enable a structured approach problem solving and data driven decision making culture to create and execute countermeasures to barriers and issues preventing the achievement of business objectives
Develop mechanism of effective process deployment Conduct periodic process benchmarking to ensure competitiveness
Analyze existing data to identify trends, bottlenecks and inefficiencies in current processes to use these data points to prioritize projects to reduce potential risk or impact
Identify immediate operational metrics issues and any anomalies that need quick attention and provide a summary of daily trends, highlight any significant changes and offer insights into short-term and long-term progress. Offer a comprehensive overview of the trends, compare them against goals and provide a detailed analysis of the effectiveness of the initiatives.
EDUCATION AND EXPERIENCE:
Preferred Degree: Post Graduate
Certificate(s)/Special Training:
Lean professional (Certified)
Six Sigma Black Belt (Certified)
Master Black Belt (preferred)
Design thinking (preferred)
Experience:
Overall industry experience should be over 15+ years
6 to 8+ relevant years of experience in Insurance, US Healthcare / F&A / Causality & Lability.
Experience of managing a span of minimum 80 to 100 team members
KNOWLEDGE, SKILLS AND ABILITY:
Deep understanding of data, adept stakeholder management, and excellent problem-solving skills
Thorough understanding of data, proficient stakeholder management, and outstanding problem-solving abilities
Extensive experience in identifying, scoping, analyzing, and executing projects
Project Management, driving excellence
Experience in documenting business process flows, creating and updating standard operating procedures, and recording business activities
Fostering partnerships with clients and stakeholders
Leading transformation and deliver business value
You should possess an innovative and transformative mindset to identify opportunities for improvement, optimize processes, reduce costs, and enhance efficiency
You should have strong decision-making abilities and be adept at determining objectives and approaches for critical assignments
Knowledge of latest technologies like automation, AI, ML etc.