Restroworks (formerly Posist) is a leading cloud-based enterprise technology platform that powers over 20,000 restaurants globally. Restroworks offers a unified cloud technology platform that streamlines restaurants' Front-of-House (FOH), Back-of-House (BOH), Integrations, Analytics, and CRM. Renowned restaurant chains, including Taco Bell, Subway, Carl's Jr, Sbarro Pizza, are powered by the platform.
Restroworks is certified with ISO 27001, ISO 27017, ISO 27701, SOC1 Type 2, SOC 2 Type 2, and GDPR compliant. The company is a Great Place to Work-Certified(TM) organization, placing it among one of the top employers of choice.
Restroworks is on a mission to make global restaurants prosperous.
For more information, visit www.restroworks.com
The primary task of the quality analyst is quality monitoring (customer interactions - call/email) and providing actionable insight for corrective action. Through call monitoring, a QA analyst will gather information to help improve employee performance in various departments. An evaluation form will be used to capture the information accurately and document the interaction.
Employees need to be regularly trained on quality policies and procedures. There are two approaches to the training, as a group or individually.
To be successful as a Quality Analyst, you should demonstrate strong attention to detail and have analytical and problem-solving abilities.
Requirements
Responsible for managing team performance with specific quality standards.
Constant evaluation and documentation of performance through call monitoring, and assessing them based on predefined evaluation forms.
Should demonstrate strong attention to detail and have analytical and problem-solving abilities.
Training, motivating, coaching, and correcting employees to ensure that standards are met. A desire to help others achieve their best.
Ensure ongoing compliance with quality and company standards.
Ideal Candidate:Excellent communication skills are mandatory, both written and verbal.
Good presentation skills along with knowledge of training.
Strong computer skills, knowledge of Microsoft Office - Word, Excel & PowerPoint. Average Typing Speed for efficiency with documentation processes.
Ability to create content for training programs.
Passion for Customer Centricity - from past experience.
Minimum Qualifications:Technical knowledge with Windows and computer hardware troubleshooting.
Experience as a Customer Service Representative - 1 - 1.5 Years(optional)
* Experience as a Quality Analyst/Quality Coach - 0.5 years +
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.