Job Description

About this role: Wells Fargo is seeking a Quality Assurance Analyst as part of the India & Philippines team supporting Enterprise Complaints and Remediation (ECR) team. This Execution Self-Assurance team manages work efforts related to quality reviews of people and process for the Remediation execution team. In this role, you will: Examine and research complex programs, processes, documentation, or files to ensure compliance with internal company requirements, third party vendors or government regulations Perform advanced, comprehensive reviews of multiple types of executive resolution transactions and case reviews within a business line Identify risks and problem areas and recommend improvements Research risks and develop solutions for problems identified Perform branch or office inspections on key controls, procedural, or policy inspection points to ensure compliance with company requirements, agency or government regulations Evaluate staff knowledge and compliance with governing policies, procedures and regulations Provide support for exam management activities and any other initiatives as needed Mentor less experienced staff and assist with their development Consult with leadership related to results of assessment Communicate overall process or transaction quality Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies Required Qualifications: 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. MS Applications including (Outlook PowerPoint, Excel, SharePoint, Word, SharePoint) - Excel - creating basic formulas and doing basic tracking - building reports. Word and powerpoint- Advanced level. Excellent verbal and written communication skills and the ability to articulate complex material to a diverse audience. Attention to detail. Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment. Desired Qualifications: Financial Services experience or background with regulated industries in the United States Ability to articulate and document issues, risks, and proposed solutions. Strong work ethic with a commitment to excellence and to drive transformational and organizational change. Experience consulting, influencing, and partnering with business executives, leadership, partners and peers. Experience in data and trend analysis and building strategies focused on performance outcomes. Ability to maintain resilience to execute in a fast paced, high demand, environment while balancing multiple priorities and complex initiatives. @RWF23 We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit\'s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our to learn more.

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