Job Description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

About the Role: We are looking for a highly motivated QA/Test Engineer to join our Operational Intelligence team. This role goes beyond traditional QA, it requires someone who can understand complex event-driven systems, follow the flow of data from alerts to incidents, and validate both technical integration and business logic across a distributed AIOps ecosystem. You'll be testing core platform components including a Golang-based alert ingestion service, our correlation engine, and downstream integrations such as ServiceNow and Slack. This role is ideal for a test engineer who has experience with backend systems, API workflows, and wants to expand into observability, AIOps, incident management, and automation testing.

QA/Test Engineer

Experience: 2.5 Years to 4.5 Years.

Location: Chennai.

What You'll Do:

Design and execute component-level and end-to-end tests across alert ingestion, correlation, and incident creation pipelines



Validate the Golang-based microservice that ingests alerts into the platform, checking schema, enrichment, and error-handling logic



Test incident correlation rules and logic, measuring accuracy, performance, and resilience under varied scenarios



Simulate alert flows and validate incident creation in ServiceNow and notification delivery to Slack



Create, manage, and maintain realistic test datasets to validate production-like conditions and edge cases



Debug failures by reviewing logs, APIs, and payloads -- and work with engineers to ensure fixes meet platform goals



Collaborate with engineers and analysts to design and execute scenario-based test plans that align with operational workflows



Validate behavior under partial failures, latency spikes, or degraded integrations



Document testing processes, test cases, and key validation patterns for future platform releases



Participate in release cycles, regression sweeps, and rule change validation to ensure platform quality



Contribute to improving test coverage, automation strategy, and operational readiness criteria

Qualifications:

Bachelor's degree in Computer Science, Software Engineering or a related field



5+ years of experience in

QA,

backend testing, or SDET roles focused on APIs, microservices, or event-based systems

Experience testing REST APIs using tools like Postman, Insomnia, or cURL

Familiarity with backend workflows including microservices, queues, and data pipelines



Strong ability to read logs, understand structured data (e.g., JSON), and debug cross-system workflows



Experience writing detailed test cases, scenarios, and edge case validations



Basic understanding of alert and incident lifecycles, especially across systems like ServiceNow or Slack



Excellent documentation skills and ability to collaborate closely with engineering and data teams



Organized, detail-oriented, and proactive in driving QA visibility across the team



Participate in on-call rotations & provide operational support as needed

Nice to Have:

Exposure to Golang-based APIs (reading/debugging, not writing)



Familiarity with AIOps concepts, alert correlation, and rule-based incident generation



Experience testing integrations with ITSM systems (ServiceNow), chat ops tools (Slack), or observability platforms



Understanding of cloud-native systems, particularly in AWS (Lambda, S3, DynamoDB, etc.)



Comfort with tools like JIRA, Git, Confluence, and lightweight scripting for test automation (Python, Bash)



Experience supporting release readiness, system validation, or operational QA in distributed systems
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.



Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree


While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years