FRANKFINN AVIATION SERVICES PRIVATE LIMITED
JOB DESCRIPTION
Job Title
Quality Analyst
Function
Call Centre
Working time
6 Days working (Monday to Saturday)
10 am to 7 pm office hours
Sunday Fixed off
Minimum Education
Graduate
Work Experience
2 Years - 8 Years
Minimum 2 yrs. of experience as Quality Analyst on papers BPO ONLY.
Gender
Female/ Male
Job Role
Can communicate in Hindi and English both.
Call Audit
(1) Live Call
(2) Recorded Calls
Team Strength
Call Duration
What is AHT
How to share Feedback
Call Calibration
No of calls audit
What is your feedback mechanism
Basic Excel Knowledge
DIP Check Knowledge
Salary
Up to 35K
Job Type: Full-time
Pay: Up to ₹35,000.00 per month
Benefits:
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Commission pay
Performance bonus
Application Question(s):
Are you willing for face to face interview
Do you communicate in Hindi and English both.
Do you have experience in o Call Audit
(1) Live Call
(2) Recorded Calls
AHT,o Call Calibration,o DIP Check Knowledge experience
Work Location: In person
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