We are looking for a Quality Auditor.
Location: Dwarka, Sector-17, (Work from office)
Working Days: 6 days a week (Rotational Offs)
Work timings: Rotational Day Shifts
Requirements:
? Graduation in mandatory
? 1+ Year Experience as a Quality Auditor
? Excellent communication skills
? Proficiency in using quality monitoring tools and Microsoft Office Suite.
Responsibilities:
? Conduct regular evaluations, including calls, chats, emails, social media etc. to assess
adherence to quality standards, customer service protocols, and regulatory
requirements.
? Provide constructive feedback to agents based on evaluation results to enhance
performance and customer satisfaction.
? Generate comprehensive reports and dashboards to track quality metrics,
performance trends, and improvement initiatives.
? Participate in calibration sessions and team meetings to ensure consistency and
alignment in Quality assessment processes.
? Conduct Deep-dive analysis and share training needs based on the evaluations and
analysis.
? Stay updated on industry trends, emerging technologies, and best practices.
Job Type: Full-time
Pay: ₹15,658.81 - ₹38,433.99 per month
Work Location: In person
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