Job Description

Budget:

?30,000 - ?45,000 per month

Work Mode:

Onsite

Shift Timing:

Night Shift

We're looking for a talented

Quality Analyst cum English Tutor

who can ensure high-quality communication on calls with

patients, insurance companies, and doctor offices

, while also training agents to improve their English fluency, pronunciation, and professional communication.

Key ResponsibilitiesQuality Analyst Responsibilities

Audit patient, insurance, and doctor office calls to assess accuracy, tone, compliance, and clarity. Identify gaps in communication, process knowledge, and call handling. Provide structured feedback to agents to improve call quality and customer experience. Ensure adherence to healthcare communication standards (HIPAA concepts if applicable). Prepare daily, weekly, and monthly QA reports and share insights with management.

English Tutor Responsibilities

Train agents on spoken English, pronunciation, grammar, and confidence building. Conduct communication workshops, mock calls, and language improvement sessions. Develop training materials, speaking exercises, and voice & accent modules. Track improvement progress for individual agents and maintain training records.

Requirements

Excellent spoken English with strong grammar, clarity, and pronunciation. Minimum

1-2 years of experience

in Quality Analysis or training (healthcare/insurance calling preferred). Ability to coach agents on both

call quality

and

spoken English standards

. Strong listening, communication, and documentation skills. Comfortable working in a

night shift

environment.
Job Type: Full-time

Pay: ?30,000.00 - ?45,000.00 per month

Work Location: In person