Job Description

At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It's in our differences that we will keep revolutionising the way for our customers. We are better together!What We Doxe2x80xa6We're people who love technology but know that hoteliers just want things to be simple. So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.And today, we're the world's leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder's technology every year.About the Quality Analyst rolexe2x80xa6Business Operations at Siteminder is a very critical function with a wider reach within the organisation. We are the heart of the operations function and serve majority of the internal usersThis role is a fixed-term 12-month contract with possible extension and will sit within the Business Assurance team, which is part of Business Operations. We have got development and admin capacity in Sydney, Manila and India.We are looking for a strong Quality Analyst with a can-do attitude who can work on challenging projects and enhancements in Salesforce and other Integrated cloud based platforms.As a Quality Analyst, you will be working on projects and enhancements on a continuous release cycle (Kanban/Sprint frameworks) alongside highly skilled and experienced developers, admins and Business Analysts.You will typically be spending 70-80% of your time on projects and enhancements (new requirements). You will spend the remaining (approx 20 - 30%) on BAU operations where you might be involved in testing fixes for production issues.What you'll doxe2x80xa6Attend standups, requirement discussions and solution discussions with the Business Operations teamsWork closely with BA to understand user stories, analyse the system impacts and create the test scenariosDefine and maintain the QA testing processes to ensure fast and accurate qualitative and functional testingExecute Test cases, review and document results, raise and triage defects with development teamBuild and progressively improve the test suite while identifying and improving regression test suite every releasePerform production verification testing post releasesIdentify any gaps in testing by reviewing post implementation issuesWhat you havexe2x80xa6Extensive overall experience in Software Testing, with solid experience in Salesforce and/or other CRM technologiesExperience in Test Automation tools, preferably UIpathExperience in automation scripting on Salesforce is a plusStrong knowledge of QA methodologies and processesSolid experience in establishing test strategies and methodsExperience working in an Agile delivery methodologyAble to prioritise tasks and manage time across multiple projects to achieve on-time deadlinesBachelor's degree in Computer Science, Software Engineering or equivalentSalesforce Administrator and/or Sales/Service Cloud certification(s) preferableISTQB certification is preferableOur Perks & Benefitsxe2x80xa6- Mental health and well-being initiatives- Generous parental (including secondary) leave policy- Paid birthday, study and volunteering leave every year- Sponsored social clubs, team events, and celebrations- Employee Resource Groups (ERG) to help you connect and get involved- Investment in your personal growth offering training for your advancementDoes this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

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