Job Description

:
Hiring: Quality Analyst - AR Calling (US Healthcare Process)
Location: Kolkata, India
Salary: Up to ₹60,000 per month
Shift: 5:30 PM - 2:30 AM / 6:00 PM - 3:00 AM
Week Off: Fixed Saturday & Sunday
Gender: Male candidates only
Key Responsibilities:
Audit AR Calling calls to ensure accuracy and process compliance.
Identify errors, gaps, and improvement areas.
Provide feedback and guide agents on performance improvement.
Maintain daily/weekly quality reports and audit summaries.
Participate in calibration sessions and support refresher training.
Ensure adherence to HIPAA, call scripts, and quality standards.
Work with Operations to implement corrective actions and improve overall quality.
Requirements
1year and above Experience in Call Audit for AR Calling is mandatory
Any Undergraduate/Graduate/ post graduate can apply
Strong understanding of US Healthcare RCM
Good analytical, listening, and feedback delivery skills
Ability to monitor calls, identify gaps, and ensure process compliance
Benefits
Incentives:
?850 Punctuality Pay
?850 Performance Pay
Night Shift Allowance: ₹75 per working night (office presence)
Mediclaim: Coverage for employee, spouse, and children
Transportation: Drop facility available within 40 km radius from office

Skills Required