Job Description

Role Overview:

The Quick Response Team (QRT) will serve as the primary point of contact for prospective students and customer enquiries, ensuring all leads receive timely, professional, and effective engagement. This role requires strong proficiency in CRM operations, rapid query resolution, and collaborative alignment with marketing and admissions initiatives to maximize student conversions and enhance service delivery.

Key Responsibilities:

Act as the first point of contact for all new enquiries from prospective students via phone, WhatsApp, email, social media, or CRM. Ensure immediate follow-up and high-quality engagement to convert leads into admissions. Manage, update, and track all leads through CRM systems with accuracy and timely status updates. Coordinate closely with the marketing and admissions teams to align communication, campaigns, and follow-up strategies. Provide clear, accurate information on courses, fees, schedules, faculty, offerings, and institutional highlights. Handle queries and address concerns promptly and professionally, maintaining a high standard of customer service. Identify high-intent leads and escalate to senior counsellors for faster closure. Maintain daily reports on lead responses, follow-up activities, and conversion progress. Support promotional campaigns, webinars, events, and outreach activities as required. Contribute to continuous improvement of enquiry-handling processes and customer experience.

Required Skills & Qualifications:

Strong communication skills (verbal & written). Excellent customer-handling and problem-solving abilities. Proficiency in CRM software and lead-management tools. Ability to work in fast-paced environments with quick turnaround. Strong coordination skills with marketing, admissions, and academic teams. Basic understanding of student counselling or sales processes (preferred). Comfortable handling calls, messages, and follow-up targets.

Personal Attributes:

Energetic, proactive, and quick in response. Highly organized with attention to detail. Customer-focused mindset with a positive attitude. Ability to multitask and manage time efficiently.

Experience:

6 months-2 years in CRM operations, student counselling, customer support, or telemarketing.

Job Types: Full-time, Permanent

Work Location: In person