Qa International Chat Full Time

Year Mumbai, Maharashtra, India

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Design Audit forms in line with process guidelines across touchpoints.

Work with supervisors and management to ensure that all the associates are meeting the quality standards.
Monitor Chats as per audit forms & identify Fatal & Non-fatal errors.
Identifying historical trends through data analysis to identify agent training needs.
To conduct regular Feedback sessions for Agents.
Publish daily, weekly & monthly Quality Reports.
To conduct calibration sessions with operations and training team.
Conduct quality improvement sessions for agents
Define SOPs as per process updates/product developments & cascade to team.
Identify product changes basis transaction audits.

Location Mumbai

Job Title QA-International chat

Experience 1.5 yrs - 0.0 yrs

CTC INR 0.00 lacs - 4.50 lacs

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