Job Description

Hiring Now: QA / Team Lead - Amazon Outbound Calling Process

Company

: JLT Works & Services

Location

: Hazaribagh, Jharkhand

Employment Type

: Full-Time

Department

: Amazon Seller Onboarding (Outbound Calling)

Shift Timing

: 09:30 AM - 06:30 PM

About JLT Works & Services

JLT Works & Services is an authorized partner of Amazon, providing specialized support to onboard and engage Amazon sellers across India. We focus on telecalling, lead generation, data verification, and end-to-end seller support--ensuring a seamless onboarding journey.

Position Overview: QA / Team Lead

We are seeking a proactive and experienced QA/Team Lead to oversee daily operations and ensure the highest quality standards for our outbound calling process. This role involves team supervision, performance evaluation, quality monitoring, training, and maintaining service excellence in the Amazon Seller Onboarding program.

Key Responsibilities

oSupervise and lead a team of outbound calling associates.

oMonitor calls to evaluate the quality of communication, adherence to scripts, and process compliance.

oProvide real-time feedback, coaching, and training to improve performance.

oTrack team KPIs and ensure daily targets and SLAs are met.

oHandle escalations and ensure timely resolution of issues.

oCoordinate with internal stakeholders and Amazon teams for smooth process execution.

oPrepare performance reports and participate in weekly reviews.

Candidate Requirements

o

Experience

: Minimum 1-3 years in a BPO/telecalling setup with at least 1 year in a QA or Team Lead role.

o

Qualification

: Graduate in any discipline (English preferred)

Skills Required:

Excellent leadership and team management skills

Strong communication in English and Hindi

Proficient in MS Excel and reporting tools

Analytical thinking and attention to detail

Ability to multitask and meet deadlines

Compensation & Benefits

oCompetitive salary based on experience

oPerformance-based monthly & quarterly incentives

oPaid leaves (CL & SL)

oAnnual bonus

oGrowth opportunities within the company

oSupportive and professional work culture

To Apply

:

Fill google form https://forms.gle/i8XqxfKrGEWbNfs47

Or send your updated CV to

abhijeet@jltworks.com

Subject Line:

"Application for QA / Team Lead - Amazon Process"

Job Types: Full-time, Permanent

Pay: ?15,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Education:

Bachelor's (Preferred)
Experience:

Calling: 1 year (Required)
Language:

English (Required)
Work Location: In person

Speak with the employer

+91 9891226775
Expected Start Date: 19/06/2025