Job Description

Post QA Engineer - Manual

Core Skills to check in the resume

Experience of Manual QA of 2 years and max 4 years of experience Tools such as TestLink/JIRA that is used for Test management System

Duties and responsibilities

Identify and document test cases for multi-component systems from requirements. Coordinate and communicate with developers on bug fixes and required modifications. Track, report and manage defects and bugs using JIRA and other tools Execute test cases and document software defects. Take ownership of software defects from discovery through to closure. Provide Test Summary & Test Exit Reports.

Requirements and qualifications

Bachelor or Master Degree in Computer Science or a related field 2+ years of software test experience Basic SQL database experience, preferably MySQL Experience of investigating & troubleshooting software issues and raising defect reports. Excellent troubleshooting skills and communication skills - written, verbal, presentation. Good knowledge on Test Case preparation, review & execution, Defects review, and management, Black Box Testing. Good knowledge of SDLC, Software Testing Life Cycle (STLC) and different testing methodologies. Well versed with Usability, GUI, Functional, System, Regression, and Smoke/Sanity testing.
Customer Support Engineer

Number of Openings - 2

Recruited - 0

Core Skills to check in the resume

1+ year of experience in providing customer support Verbal/written Communication in English should be good.

Roles:

Improve service experience. Take ownership of customers' issues and follow problems through to resolution. Assist in developing service procedures, policies and standards. Keep accurate records and document customer service actions and discussions. Develop and maintain user manuals for different applications Analyse statistics and compile accurate reports. Keep up with industry's developments and apply best practices to areas of improvement. Control resources and utilise assets to achieve qualitative and quantitative targets. Maintain an orderly workflow according to priorities.

Requirement/Skills:

Bachelor or master degree(IT graduates are preferred) 2+ years of experience as a customer support Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager. Experience in providing customer service support. Excellent knowledge of management methods and techniques. Proficiency in English - written, verbal and presentation. Working knowledge of customer service software, databases and tools. Strong client-facing and communication skills. Advanced troubleshooting and multi-tasking skills.
Job Type: Full-time

Pay: ₹350,000.00 - ₹1,000,000.00 per year

Benefits:

Cell phone reimbursement Food provided Health insurance Provident Fund
Work Location: In person

Speak with the employer

+91 9650202037