Sureify is dedicated to modernizing the life insurance and annuity industry. We provide cutting-edge digital solutions that empower insurers to easily engage with, sell to, and service their customers. Our mission is to drive meaningful digital transformation by offering scalable technology that enhances customer engagement and streamlines carrier operations. Sureify's products deliver the advanced digital experiences that life insurance carriers, agents, employees, and consumers now expect in this rapidly evolving technological landscape. At Sureify, we cultivate a culture that prioritizes innovation, collaboration, and continuous learning.
About the Role
We are seeking an experienced and highly skilled Quality Assurance Manager responsible for defining and executing the
overall quality strategy
for software products and services. This role ensures high standards of quality across the SDLC by leading QA teams, implementing robust testing processes, and partnering closely with Engineering, Product, and Delivery teams to release reliable, high-quality software.
What We Look For
We are interested in self-motivated individuals who can easily function in a high-demand,
performance-driven environment. In addition, we are looking for individuals who recognise the team's accomplishments before their own and are sought after as people developers. If you are passionate about problem-solving and helping our customers with some of their most complex issues, this role is for you.
Key Requirements & Responsibilities:
1. Quality Strategy & Governance
Define and drive the
QA vision, strategy, and roadmap
aligned with business goals
Establish and enforce
QA processes, standards, and best practices
across teams
Ensure quality is embedded throughout the life cycle of the projects
Define quality metrics, KPIs, and reporting mechanisms###
2. Test Management & Delivery
Oversee planning, execution, and reporting of
manual and automated testing
activities
Ensure timely test coverage for functional, regression, integration, system, UAT, and release testing
Manage test environments, data, and dependencies
Own defect management processes and quality risk assessments
Ensure release readiness and sign-off from a quality perspective###
3. Automation & Tooling
Drive
test automation strategy
and improve test coverage and efficiency
Select and implement QA tools for test management, automation, and reporting
Integrate automated tests into CI/CD pipelines
Continuously improve test frameworks, processes, and practices###
4. People Management & Team Leadership
Lead, mentor, and manage QA engineers, leads, and automation specialists
Conduct 1:1s, performance reviews, and career development planning
Build a strong quality culture focused on ownership and accountability
Support hiring, onboarding, and team capacity planning
Identify skill gaps and enable training and upskilling###
5. Cross-Functional Collaboration
Partner with Engineering, Product, DevOps, and Delivery teams to ensure quality outcomes
Participate in sprint planning, backlog refinement, and release planning
Advocate for quality in decision-making and trade-offs
Communicate quality risks, metrics, and release readiness to stakeholders###
6. Continuous Improvement
Analyze defects, production issues, and test results to drive root cause analysis
Implement preventive measures to reduce escaped defects
Drive process improvements to enhance quality, speed, and reliability
Stay current with QA trends, tools, and best practices
Required Skills & Qualification
s
Strong understanding of
software testing methodologies and QA best practices
Experience with manual and automated testing for web, and/or API-based applications
Hands-on experience with test automation tools (e.g., Selenium, Cypress, Playwright, REST tools). Playwright experience would be an added advantage
Experience with test management and defect tracking tools (e.g., Jira, TestRail, Zephyr)
Knowledge of CI/CD pipelines and DevOps practices
Proven experience leading QA teams and managing delivery commitments
Strong planning, prioritization, and risk management skills
Ability to balance speed, quality, and cost
Excellent stakeholder communication and reporting skills
Experience Needed to Qualify
Overall 15+ years of Industry experience and a minimum of 4+ years of experience as Quality Assurance Manager,
Experience in performance, security, or accessibility testing
Experience managing distributed or offshore QA teams
US Life & Annuity Insurance domain experience would be an added advantage
ISTQB or similar QA certifications
Why Join Sureify?
At Sureify, you'll be part of a collaborative, innovation-driven culture where your expertise will directly influence the quality and success of products, transforming the life insurance landscape. You'll work alongside passionate technologists and industry experts, tackling complex challenges with cutting-edge technologies while helping shape the future of digital insurance.
Our Guiding Principles
Our products are for nothing if their creators are not fulfilled in their work. We want our employees to flourish at Sureify. We do not fawn over status or titles; instead, we honour effort and intelligence. The best idea wins, no matter which colleague proposed it. We do not shortcut our mission with overblown claims or false promises. Sticking to the truth is both a strategy and a principle for us.
Sureify is an Equal Opportunity Employer committed to diversity. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, sex, sexual orientation, gender perception or identity, age, disability, veteran or military status, or any other basis prohibited by law.
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