Job Description

Job Profile: QA Manager - Consumer Apps (Android, iOS) and Web
Location: Bangalore | Karnataka
Years of Experience: 8 - 10 years
ABOUT THE TEAM & ROLE:
We are seeking an experienced QA Manager to lead quality for our consumer applications across Android, iOS, and Web. This role is cross-functional, hands-on, and process-driven, with a strong focus on release management, automation at scale, quality governance, and collaboration with product, engineering, and program teams.
What will you get to do here?
Quality Strategy & Leadership

• Own the end-to-end QA strategy for Android, iOS, and Web, aligning with product goals and engineering roadmaps.
• Define test approaches for features, experiments, platform changes, and migrations; ensure comprehensive coverage across functional and non-functional areas.
• Establish and evolve quality standards, checklists, and knowledge bases that scale with the team and product.

Release Management & Sign-off

• Lead release readiness and sign-off for mobile and web releases across alpha/beta/production channels.
• Partner with engineering, product, and program/release leads on go/no-go decisions; communicate risks, blockers, and mitigations.
• Run bug bashes, ensure critical defects are triaged and fixed, and maintain consistent release checklists.
• Drive robust post-release monitoring and root-cause analysis (RCA) for production incidents.

Test Planning & Execution

• Oversee functional, integration, regression, UX, and accessibility testing for mobile and web.
• Ensure coverage for mobile-specific scenarios: network variation, OS version/device fragmentation, permissions, dark mode, background/foreground lifecycles, and install/upgrade flows.
• Ensure coverage for web-specific scenarios: cross-browser, responsive layouts, progressive enhancement, and web performance.

Automation & Tooling

• Define and scale automation frameworks for mobile (e.g., Appium, Espresso, XCUITest) and web (e.g., Selenium/WebDriver, Cypress, Playwright).
• Integrate automation into CI/CD (e.g., Jenkins, GitHub Actions, CircleCI, Bitrise) with fast and reliable quality gates.
• Leverage device labs/real-device clouds and virtualized environments for breadth and depth of coverage.
• Implement observability and analytics-driven testing using crash, performance, and user behavior signals; set up dashboards and alerts for release and app health.
• Explore/lead GenAI-driven QA initiatives that improve test authoring, maintenance, and coverage.

Quality Governance & Metrics

• Define and track KPIs: defect leakage, automation ROI, release success rate, regression cycle time, crash-free and ANR rates, performance budgets, and stability SLAs.
• Run data-driven triage; partner with engineering on systemic fixes and quality debt reduction.
• Champion shift-left practices, including early involvement in design and architecture discussions, and embedding quality gates in the SDLC.

People Leadership

• Hire, mentor, and develop a high-performing team of SDETs and QA engineers (manual and automation).
• Drive resource planning, prioritization, and career growth; foster a culture of ownership, accountability, and continuous improvement.

Cross-Functional Collaboration

• Represent QA in technical reviews and cross-team forums; ensure quality priorities and risks are visible and addressed.
• Partner closely with product, design, engineering, data, and customer support to align on quality outcomes and feedback loops.

Non-Functional Quality

• Own strategies for performance, stability/reliability, security, accessibility, localization, and compliance testing across platforms.

What qualities are we looking for?

• 8+ years in software testing/QA with 3+ years leading QA teams for consumer-scale mobile and web applications.
• Deep understanding of Android & iOS ecosystems (app lifecycle, build pipelines, release workflows, store processes) and modern web (browser engines, responsive design, performance).
• Hands-on expertise with mobile automation (Appium, Espresso, XCUITest) and web automation (Selenium/WebDriver, Cypress, Playwright).
• Strong experience with CI/CD and build systems (e.g., Jenkins, GitHub Actions, CircleCI, Bitrise) and artifact management.
• Solid understanding of API testing and service integrations (e.g., Postman, REST Assured), mocking, and contract testing.
• Experience with observability and crash/performance tooling; able to drive analytics-informed test strategies.
• Excellent communication, stakeholder management, and decision-making skills in fast-paced environments.

Nice to Have

• Experience operating at millions of MAUs and rapid release cadences (weekly/bi-weekly or faster).
• Expertise in performance testing (startup time, rendering, memory, network) and accessibility standards.
• Experience with feature flags and A/B experiment QA.
• Exposure to security testing and privacy/compliance considerations for consumer apps.
• Experience setting up mobile device labs and optimizing test execution at scale.
• Hands-on with GenAI tools for test generation, flakiness reduction, and maintenance.

What Success Looks Like (30/60/90)

• 30 days: Assess quality baselines, refine release checklists, and align on KPIs and reporting cadences.
• 60 days: Uplevel test plans and automation coverage for priority areas; implement quality gates in CI/CD; reduce defect leakage/regression time.
• 90 days: Demonstrate improved release stability and time-to-signoff; establish dashboards for app health; mature QA governance and incident RCAs.

Why This Role

• High ownership to influence quality at scale across mobile and web.
• Opportunity to build and lead strong QA teams and practices.
• Work on complex engineering challenges with meaningful user impact.

Visit our tech blogs to learn more about some the challenges we deal with:
https://bytes.swiggy.com/the-swiggy-delivery-challenge-part-one-6a2abb4f82f6
https://bytes.swiggy.com/swiggy-distance-service-9868dcf613f4
https://bytes.swiggy.com/the-tech-that-brings-you-your-food-1a7926229886
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.

Skills Required