Job Description

About MoEngage:

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino's, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.



MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage's AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.



For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.



MoEngage was named a Contender in The Forrester Wave(TM): Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave(TM) 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.




We're seeking an experienced

Quality Assurance Lead

to lead our QA team at MoEngage. In this leadership role, you'll manage our

Inbound

team, develop testing strategies, and ensure our products meet the highest quality standards.


Define and implement test strategies, automation frameworks, and best practices to enhance the efficiency and effectiveness of QA processes. Oversee the planning, design, execution, and maintenance of both manual and automated test cases, ensuring alignment with business requirements. Lead, mentor, and develop a team of Sr QA Engineers and QA Engineers, fostering a culture of collaboration, accountability, and continuous improvement Manage and prioritize multiple teams while ensuring on-time delivery of high-quality software Track Quality metrics/KPIs and providing regular reports to stakeholders, Collaborate with global cross-functional teams, including developers, project managers, designers and Engineernig Leaders, to ensure quality throughout the software development lifecycle Track Quality metrics/KPIs and providing regular reports to stakeholders Stay current with industry trends and advancements in test automation technologies to drive innovation within the QA team Continuously evaluate and improve QA processes, tools, and techniques. Ensure that the QA process is efficient, scalable, and measurable. Stakeholder Collaboration: Act as a quality advocate working with product managers, developers, and DevOps to define acceptance criteria and ensure product requirements are met. Participate in requirement reviews, design discussions, and sprint planning sessions to identify potential risks and dependencies. Provide regular updates on QA metrics, progress, and challenges to stakeholders.

What we're looking for:

10+ years of experience in software testing, with at least

3+ years in a leadership role

. Must have experience with

SaaS products

in the cloud at a global scale Proven expertise in

UI automation

frameworks and tools preferably

Playwright

. Experience in programming languages such as

Python.

Experience with

API testing and automation

tools like

Postman or Pytest

Strong knowledge of software testing methodologies,

Agile

Experience with

CI/CD

tools like

Jenkins

Experience with cloud environments

(AWS/Azure)

. Ability to

manage, mentor, and develop high-performing teams

while driving a culture of quality and excellence. Provide leadership and guidance to the QA team, mentoring junior testers and enhancing their skills and knowledge. Strong

analytical and problem-solving skills

, with the ability to manage and prioritize multiple teams and projects effectively Excellent

communication and collaboration skills

to work effectively with cross-functional teams and stakeholders. Good to have experience in

Mobile app testing

.

At

MoEngage

, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value - for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.



Employment at

MoEngage

is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.



It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity.

MoEngage

is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage

Tech@MoEngage

Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.