Job Description

The QA Technical Delivery Manager is responsible for overseeing end-to-end quality assurance and project delivery across multiple IT engagements. This role combines leadership in project management, deep QA technical expertise, and strong client-facing skills to ensure project success, client satisfaction, and strategic account growth. The manager will act as a bridge between technical teams and clients--ensuring delivery excellence, maintaining SLAs, and identifying business expansion opportunities.

Delivery & Project Management

Manage the planning, execution, and delivery of multiple QA projects using Agile or hybrid methodologies. Define project scope, objectives, timelines, and resource allocation aligning with client and business goals. Track key metrics such as defect density, test coverage, and sprint velocity to ensure project health. Anticipate risks, propose mitigation strategies, and maintain delivery schedules within time and budget constraints.

Quality Assurance Leadership

Oversee manual and automation testing strategies across web, mobile, and enterprise platforms. Define and implement test processes, frameworks, and automation pipelines (Selenium, Cypress, Appium, Postman, etc.). Drive adoption of continuous integration/continuous deployment (CI/CD) and QA best practices. Ensure compliance with QA standards, methodologies, and defect lifecycles for efficient issue resolution.

Client & Stakeholder Management

Serve as the primary delivery interface for client accounts, ensuring satisfaction and proactive issue resolution. Conduct regular governance calls, status reviews, and performance presentations with stakeholders. Understand evolving client needs and translate them into actionable delivery plans and business proposals. Build trust by demonstrating value-added leadership beyond project execution, contributing to account retention and growth.

Team Leadership & Collaboration

Lead cross-functional QA teams including test leads, automation engineers, and analysts. Mentor and upskill teams to foster a culture of continuous improvement and technical excellence. Facilitate collaboration between QA, development, and operations to ensure smooth delivery pipelines.

Account Growth & Strategy

Identify growth opportunities within existing client accounts through value delivery and innovation. Partner with sales and leadership teams to propose extensions, add new QA service lines, and increase revenue. Contribute to organizational strategy on QA transformation initiatives and service differentiators.

Required Skills & Qualifications

Bachelor's or master's degree in computer science, Engineering, or related field. 10-15 years of experience in QA/testing and delivery management within IT services. Proven success in managing large-scale QA delivery across multiple clients and platforms. Strong understanding of SDLC, STLC, Agile/Scrum methodologies, and DevOps practices. Proficiency in test automation tools (Selenium, Cypress, Postman), CI/CD pipelines, and cloud-based testing. Exceptional client communication, negotiation, and stakeholder management skills. PMP/Prince2/Agile certification is preferred. Experience in growing client accounts and managing large QA teams.

Desired Attributes

Strategic thinker with a client-centric approach. Strong decision-making, analytical, and problem-solving capabilities. Ability to manage multiple delivery portfolios simultaneously. Passionate about innovation, accountability, and team-building.

Performance Indicators

On-time and within-budget project delivery rate. QA quality metrics achievement (defect leakage, automation coverage). Client satisfaction scores (CSAT/NPS). Account growth and revenue increase from existing clients. * Team performance and retention rates.