Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
Education & Experience: BE, BTech, MCA , CA or equivalent preferred. Other qualifications with adequate experience may be considered. /Responsibilities • Take leadership role and the responsibility includes understanding & perform various components functional testing, system testing and integration testing. • Take responsibility of training and mentoring team members. • Automate functional testing using selenium webdriver and Java and Cucumber Framework. • Hand on debugging skills. • Creating Functional, System, Integration, Non-functional Test Cases, executing them.
Mandatory Skills/Experience 5 to 8 years of relevant experience • Must be hands-on in developing automation testing using Java, Selenium web driver and cucumber framework. • Should have expertise on any Oracle Applications. • Experience in Test Driven and Behavior Driven Automation Framework Development. • Hands-on experience in framework creation/improvement for automation testing. • Creating Test plan, test cases for the testing of the feature. • Familiar in working with Linux and Windows Operating Systems. • Should be have demonstrated knowledge in CI/CD (Gitlab, Jenkins) and RDBMS, SQL queries. • Good experience in Azure / JIRA / ALM - Test Management Tools • Developing a Web Based Application Test Plan, Test Strategy, Test Scenarios, Test Cases, and Traceability Matrix. • Ability to work with the functional team to coordinate all testing efforts. • Adopt innovative technologies and best practices to solve complicated challenges. • Ability to learn new technologies, improve skills and develop yourself. Desired Skill/Experience • Good command of English in written and spoken communication • Willingness and ability to learn new technologies, improve skills and develop yourself • Ready to work on any shifts. Note: The position is based out of Bangalore OR Hyderabad, the candidate should be willing to relocate to either Bangalore OR Hyderabad.