Job Description

QA Analyst - Star Trek Fleet Command
Scopely is looking for a Live Ops Pod QA Analyst to join our Star Trek Fleet Command team in Bangalore, India.
At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
Star Trek Fleet Command's ongoing success goes from strength to strength. Our in-house developed 4X MMO continues to evolve, being consistently one of the top 10 gross revenue Massive Multiplayer Strategy games on the market.
What You'll Do
Reporting into the Live Ops QA Manager, you will be responsible for supporting the quality efforts of Star Trek Fleet Command's Live Operations team, known as a Live Ops pod. You will collaborate with both internal and external (offshore) teams to ensure the smooth delivery of Live Ops releases, including events, bundles, and backend configurations, from planning through to launch. You will help maintain the highest quality standards through a combination of robust tools, communication, and disciplined processes.
As a key contributor to the culture of quality within Scopely, you will help shape how Live Ops functions, evolves, and optimises across cadence, coverage, and efficiency, helping us iterate faster without compromising on stability or player experience.

• Engage early in the Live Ops cycle during event briefs, configuration reviews, and pre-production syncs to highlight testing tool or cheat needs, configuration risks, and quality considerations before launch
• Generate clear, structured test plans that define scope, coverage, and resource needs for Live Ops releases such as events, offers, and backend changes
• Drive the creation, maintenance, and ownership of Live Ops specific test suites and test cases, ensuring alignment with upcoming release cadences and priorities
• Liaise and coordinate with offshore QA teams, clearly communicating expectations, priorities, and event specific testing criteria while monitoring execution and results
• Lead by example through hands on testing of live events, bundles, and time sensitive releases, owning and maintaining quality accountability for your Live Ops pod's output
• Review and train external test partners to uphold Scopely QA standards, maintaining a clear and prioritized JIRA backlog in coordination with the Cluster QA Lead
• Keep the Live Ops and Cluster leadership teams informed on milestone progression, blockers, and key risks throughout each release cycle
• Participate actively in Live Ops and QA ceremonies to stay aligned with upcoming schedules, learnings, and performance insights
• Ensure that Live Ops deliverables meet the highest quality expectations in terms of defect mitigation and user experience, and take holistic ownership for their impact on the live environment
• Collaborate closely with Customer Support, Release Management, and the Live Cluster to investigate and resolve live issues quickly, documenting learnings and preventing future recurrences
• Monitor live game health following each release, tracking ANRs, crash rates, and error trends using tools such as Datadog, Google Play Console, and Apple Connect
• Support onboarding and mentoring of external or embedded testers within your Live Ops pod
• Work with the Cluster QA Manager and QA Director to align processes across pods and clusters, sharing learnings and driving consistency
• Identify opportunities for test automation within Live Ops workflows to improve coverage and speed of verification
• Participate in different types of reviews to provide and receive feedback, contributing to both your growth and your peers' development
• Support the Cluster QA Manager in achieving team goals by tracking and owning KPOs and OKRs related to Live Ops quality metrics
• Champion a shift left mindset, identifying and mitigating issues earlier in the Live Ops production pipeline
• Partner with the Live Ops Manager and Product Managers to understand the scope of configuration or data changes and their potential impact on connected systems and features

What We're Looking For

• Strong verbal and written communication with excellent attention to detail
• Strong time management, accountability, and organisational skills
• Ability to negotiate and ensure your message is heard while balancing business needs and priorities
• Proactive, enthusiastic, and self-motivated
• Comfortable with an agile setup and able to manage coverage across multiple high-profile releases with strict deadlines
• Strong commercial awareness and understanding of business priorities and goals
• Exceptional reporting capabilities
• Extensive knowledge of JIRA and similar bug tracking systems

Bonus Points

• Background in automation testing
• Mobile exposure with an understanding of Apple and Google submission protocols
• Understanding of the gaming industry and a typical end to end development lifecycle

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!
About Us
Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," "Star Trek(TM) Fleet Command," "Stumble Guys," "MARVEL Strike Force," and "Yahtzee With Buddies," among others.
Scopely creates, publishes, and live-operates immersive games that empower a directed-by-consumer(TM) experience across multiple platforms--from mobile, web, PC and beyond.
Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.
Recognized multiple times as one of Fast Company's "World's Most Innovative Companies," Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years.
Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents.
Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion, and is now an independent subsidiary of Savvy.
For more information on Scopely, visit:
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Skills Required