Job Description

Overview

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At NetApp, we have a history of helping customers turn challenges into business opportunities. That's because we bring new thinking to age-old problems, like how to use data most effectively in the most efficient possible way. As an Engineer with NetApp, you'll have the opportunity to work with modern cloud and container orchestration technologies in a production setting. You'll play an important role in scaling systems sustainably through automation and evolving them by pushing for changes to improve reliability and velocity.

About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.


If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

Job summary

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CPE is a global function and handles engineering level customer escalations across the product and solution landscape. CPE teams are involved in detecting and fixing customer problems, contributing to improving product quality, supportability and adding critical customer features. CPE teams are often seen bridging the gap between support and Engineering, communicating at executive level, senior technical leaders, support personnel and the customers.

Job requirements

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Responsible for customer escalations, delivering timely communication, ownership of unblocking customers and driving the conversation end-to-end to the extent of fixing the code/enhancement. Experience in Python, Pandas/Numpy, Django and Linux development. Hands-on experience in Microservices, Docker, Kubernetes and Mongo DB. Working experience in AWS EC2, Elastic Container Service, CloudFormation. Nice to have would be PostgreSQL, Javascript, RabbitMQ, Grafana, Flask. Strong written and verbal communication skills. Strong understanding of concepts related to computer architecture, data structures and standard programming practices. Develop longer-range project plans and schedules for individual or work for a small team. Successfully convey information to stakeholders at many levels related to the position- Work effectively with senior engineers within Business Unit. Critical and/or high visibility customer support Limited supervision and direction are provided, as this individual can operate, drive results and set priorities independently.

Education

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A minimum of 4 - 8 years of experience is required. A Bachelor of Science Degree in Electronics/Electrical Engineering or Computer Science, a Master degree, or a PhD; or equivalent experience is required.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.


We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.


If you want to help us build knowledge and solve big problems, let's talk.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

Our values

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Put the customer at the center. Care for each other and our communities. Think and act like owners. Build belonging every day. Embrace a growth mindset.

Benefits

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Volunteer time off

40 hours of paid volunteer time each year.

Well-being

Employee Assistance Program, fitness, and mental health resources to help employees be their best.

Time away

Paid time off for vacation and to recharge.