Job Description

Job Summary
CPE is a global function and handles engineering level customer escalations across the product and solution landscape. CPE teams are involved in detecting and fixing customer problems, contributing to improving product quality, supportability and adding critical customer features. CPE teams are often seen bridging the gap between support and Engineering, communicating at executive level, senior technical leaders, support personnel and the customers.
Job Requirements

• Responsible for customer escalations, delivering timely communication, ownership of unblocking customers and driving the conversation end-to-end to the extent of fixing the code/enhancement.
• Experience in Python, Pandas/Numpy, Django and Linux development.
• Hands-on experience in Microservices, Docker, Kubernetes and Mongo DB.
• Working experience in AWS EC2, Elastic Container Service, CloudFormation.
• Nice to have would be PostgreSQL, Javascript, RabbitMQ, Grafana, Flask.
• Strong written and verbal communication skills.
• Strong understanding of concepts related to computer architecture, data structures and standard programming practices.
• Develop longer-range project plans and schedules for individual or work for a small team.
• Successfully convey information to stakeholders at many levels related to the position- Work effectively with senior engineers within Business Unit.
• Critical and/or high visibility customer support
• Limited supervision and direction are provided, as this individual can operate, drive results and set priorities independently.

Education

• A minimum of 4 - 8 years of experience is required.
• A Bachelor of Science Degree in Electronics/Electrical Engineering or Computer Science, a Master degree, or a PhD; or equivalent experience is required.

Skills Required