Job Description

?? Job Details
?Client: IT Financial Services Company
?Working Location: Pune, India
?Working style: Onsite / Hybrid
?Salary: USD 30K - 55K / per year (DOE)
?Working Hours: U.S. Eastern Time 9:00 AM - 5:00 PM
?Language: English
?? Key Responsibilities

• Design, implement, manage, monitor, support, and troubleshoot MS Teams (Telephony & Meetings) deployments.
• Support MS Teams Rooms, MS Teams Boards, WebEx Boards, NEAT video conferencing systems, and other A/V hardware.
• Support soft clients, web clients, desk phones, and third-party video conferencing units.
• Implement and maintain integration across collaboration ecosystems including MS Teams, WebEx Meetings, Zoom, Cisco UCM, Cisco Expressway, and Cisco SBC.
• Manage vendor relationships, procurement, and coordination for equipment and services.
• Work closely with telecom operations teams to support connectivity requirements.
• Ensure near-100% uptime of real-time collaboration systems, during and outside business hours.
• Create and maintain detailed technical documentation, diagrams, and inventory.
• Perform telecom wiring tasks such as punch-downs, rack installations, cabling, and lifting equipment (up to 50 lbs).
• Provide off-hours, remote, and escalation-level support as needed.
• Lead projects including planning, execution, resource coordination, and post-project debriefs.
• Serve as final escalation point for Service Desk for collaboration-related incidents.

?? The right candidate will possess:

• In-depth expertise with enterprise collaboration platforms (Teams, WebEx, Zoom).
• Strong understanding of SIP, VoIP, video codecs, dialing plans, and real-time communications.
• Ability to manage multi-vendor conferencing ecosystems in a mission-critical environment.
• Strong troubleshooting ability for telephony, A/V hardware, signaling, and network interaction.
• Excellent cross-team communication and documentation skills.

?? Required Qualifications & Skills

• Bachelor's degree in Engineering, Computer Science, or related technical field.
• 10+ years supporting web collaboration, telephony, and video systems in mission-critical environments.
• Strong experience with SIP audio/video integration and third-party SIP applications.
• Experience with MS Teams Telephony & Meetings, WebEx Meetings, Zoom Meetings.
• Experience with P2P and multi-point video conferencing environments.
• Knowledge of real-time collaboration standards and protocols: SIP, H.323, MGCP, SCCP, H.264, H.265, WebRTC, E.164+, MPEG4 AVC.
• Understanding of PBX systems, dial plans, VoIP, QoS, and real-time application operations.
• Experience working in fast-paced financial/trading environments preferred.
• Basic Windows/Linux administration; basic scripting/automation.
• Strong testing methodology, problem-solving skills, and organizational abilities.
• Excellent written and verbal communication skills.
• Vendor-neutral or vendor-specific certifications preferred.

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