Job Description

: Billing SupervisorPosition Overview:The Billing Supervisor oversees the entire billing process, ensuring accuracy and timeliness in invoicing for freight broking operations. This role combines hands-on management of billing tasks with leadership responsibilities to drive efficiency, accuracy, and process improvements. The Billing Supervisor also plays a key role in resolving billing discrepancies and collaborating with stakeholders.Key Responsibilities:- Lead the end-to-end billing process, from booking to invoicing.- Validate, audit, and process invoices, shipment documents, and bills of lading for accurate billing.- Resolve billing discrepancies by collaborating with carriers, internal agents, and dispatchers.- Identify opportunities for automation using tools like Robotic Process Automation (RPA).- Ensure operational rigor by conducting daily huddles, managing workload distribution, and clearing backlogs.- Prepare and analyze billing performance reports, leading Monthly and Weekly Business Reviews (MBR/WBR).- Maintain professional communication with customers, carriers, and internal teams regarding billing issues.

Qualifications

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Knowledge, Skills, and Experience:- Bachelor's degree in accounting, finance, or a related field.- 5+ years of billing experience, with at least 2 years in a leadership role. Experience in logistics, freight broking, or transportation preferred.- Strong knowledge of Microsoft Excel (including XLOOKUP) and familiarity with RPA or other automation tools.- Ability to audit, research, and process invoices with a high degree of accuracy.- Strong verbal communication and customer service skills.- Proven ability to manage teams, prioritize tasks, and drive process improvements.

Job Location

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