Job Description

Role Overview

As a Public Relations Officer at Bhima Jewellery, you will be the key link between the showroom, customers, and external stakeholders, including government authorities. Your role involves ensuring exceptional customer experiences, maintaining strong relationships with customers, ensuring compliance with statutory requirements, and supporting all showroom-related activities in line with Bhima's standards of excellence.

Department:

Showroom Operations

Location:

Trivandrum Showroom

Reporting To:

Showroom Manager /Asst. Manager

Key Responsibilities

Customer Service & Relationship Management

Welcome and assist customers, ensuring a personalized and premium experience.

Address and resolve customer queries, concerns, and service issues promptly.

Build strong, long-term relationships with loyal and high-value customers.

Government Liaison & Compliance

Coordinate with government authorities for licenses, approvals, and compliance requirements.

Handle statutory filings and ensure showroom adherence to all legal and regulatory norms.

Manage documentation related to tax, and other official processes.

Showroom Operations & Support

Support day-to-day operational activities in coordination with showroom Managers.

Assist in organizing showroom events, festivals, and customer engagement activities.

Maintain accurate records of communications and official documentation.

Brand Representation & Public Relations

Represent Bhima Jewellery with professionalism during official and external interactions.

Ensure consistent communication that reflects Bhima's brand values and standards.

Handle sensitive matters with discretion and maintain the company's reputation at all times.

Qualifications & Skills

Graduate

Experience: 2-4 years in PR, customer service, or government liaison roles; experience in jewellery/luxury retail is preferred.

Skills:

Strong communication and interpersonal abilities.

Networking skills with government and regulatory authorities.

Problem-solving with a customer-first mindset.

Professional grooming and presentation.

Core Competencies

Customer focus

Relationship management

Professional integrity

Time and priority management

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹75,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person