Job Description

Position Overview:

The Compliance & Communication Manager will lead the creation, enforcement, and evolution of customer-facing legal and operational documentation across Autumn Rooms' operations in the UK, Canada, Ireland, and Germany. This role is responsible not just for compliance and communication standards, but for implementing and auditing best-in-class SOPs to protect the company's legal position, improve process efficiency, and enable global scalability.

Key Responsibilities

1. Agreement & Legal Documentation Management

Draft and maintain compliant landlord and student lease agreements per local tenancy laws. Develop and update guarantor agreements with parents of Indian students, ensuring enforceability across borders. Ensure all lease documentation reflects jurisdictional regulations and Autumn Rooms' risk posture.
2. Communication Protocol & Template Standardization

Create and govern a centralized library of compliant templates for: Rent delay notices Lease renewals Lease terminations Legal notices to landlords or students Ensure templates are legally sound and customized per country. Prevent unauthorized or risky communication by enforcing mandatory use of templates across CST.
3. Compliance SOP Management

Own and maintain all CST-related SOPs with version control. Ensure SOPs are updated in response to regulatory changes, escalations, or internal reviews. Maintain a compliance changelog to track edits and policy shifts.
4. Regulatory Monitoring & Alerts

Track and summarize tenancy regulation updates in all four countries. Disseminate compliance alerts to leadership and relevant departments with actionables. Maintain a live compliance calendar (e.g., license expiries, audit periods, legal filing deadlines).
5. Document Collection & Audit Trail Maintenance

Enforce timely and accurate document collection for all tenancies. Implement folder structures and storage protocols for KYC, signed leases, and guarantees. Ensure audit-readiness of all tenant/landlord-related documentation.
6. Internal Communication Audit & Quality Control

Perform monthly audits of CST email communication to verify compliance with templates and tone standards. Identify training needs and re-alignments based on findings. Maintain a monthly "Compliance & Quality Dashboard" for leadership reporting.
7. Cross-Departmental Legal Alignment

Coordinate with Sales, Onboarding, Marketing, and Ops teams to ensure legal consistency in all external communication. Vet all promotional materials, property handover kits, and offer letters for legal risks.
8. Dispute Resolution & Escalation SOPs

Create legally vetted resolution playbooks for: Rent defaults Property damage Early exits Harassment or tenancy disputes Ensure CST follows documented escalation paths that mitigate Autumn Rooms' liability.
9. Training & Change Management

Conduct quarterly compliance training sessions for the CST team. Certify all new joiners on template usage, communication standards, and local laws. Maintain a training log and track knowledge retention through periodic checks.
10. Workflow Integration & Automation Readiness

Work with product/tech teams to automate agreement issuance, communication, and document storage. Suggest compliance checkpoints within the CRM and ticketing tools to minimize manual errors.
11. Tenant Rights & Legal Communication

Create simple, legally accurate tenant rights documents by country. Share these during onboarding and publish them in the customer portal for transparency.
Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift Morning shift
Expected Start Date: 01/08/2025