Job Description

Welcome and assist customers visiting the service center. Manage customer inquiries regarding service status, estimates, and delivery. Coordinate between customers and service advisors for seamless communication. Address and resolve customer grievances related to service, billing, or delays. Maintain service follow-up calls and feedback collection after vehicle delivery. Organize customer satisfaction programs, service camps, and loyalty initiatives. Maintain accurate records of customer interactions, complaints, and resolutions. Ensure high levels of customer satisfaction and handle escalations professionally. Support in preparing MIS reports related to customer feedback and complaint closure. Promote service-related offers, AMC (Annual Maintenance Contracts), and value-added services.
Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Internet reimbursement Life insurance Paid sick time Provident Fund
Schedule:

Day shift Fixed shift
Supplemental Pay:

Commission pay Performance bonus Yearly bonus
Work Location: In person