Job Description

Dear Prospective Job Aspirants,

Greetings for the day!!

Hope this communication finds you in good health & lofty spirits!!

We are in look-out for prospective job aspirants with relevant experience and skill sets for our medical institute located in Bengaluru Rural, details of which are bulleted below for your ready and further consideration:

Position Title:

Public Relations Officer (PRO)

Key Responsibilities

1. Patient Relations & Support

Serve as the primary point of contact for patient queries, concerns, and escalations. Assist patients and their families with admission, billing, discharge, and service-related guidance. Ensure proper communication of hospital processes, policies, and services. Conduct daily rounds to check patient satisfaction and take feedback.

2. Communication with Management

Coordinate between patients and hospital management to resolve issues swiftly. Escalate critical concerns to the appropriate department or senior management. Provide daily/weekly reports to management on patient feedback, complaints, and service improvements.

3. Service Quality & Patient Satisfaction

Ensure that patients receive timely assistance for all service-related needs. Maintain a positive environment and uphold the hospital's service standards. Suggest improvements to enhance overall patient experience.

4. Coordination with Departments

Liaise with nursing, housekeeping, billing, security, and medical departments to resolve patient issues. Ensure smooth communication flow and follow-up on pending tasks.

5. Public Relations & Hospital Image Building

Support hospital branding, CSR programs, and public communication activities. Maintain professional conduct and represent the hospital positively at all times.

Key Skills & Competencies

Excellent communication and interpersonal skills. Strong problem-solving and customer service mindset. Ability to handle stressful situations with patience and professionalism. Good coordination and follow-up skills. Fluency in local language(s) and English.

Qualification & Experience

Any Degree (Hospital Administration qualification preferred). 2-5 years of experience in patient relations or customer service, preferably in a hospital setting. Experience in handling patient & management coordination is essential.
Should this role be of interest and relevance to your credentials, please mail your updated profile to "

srmgrhr- at - mvjmc. edu. in

" or "

headhr- at - mvjmc. edu. in

". Alternatively, you may like to connect with us on 080-2806 0200 Extn. 501 / 080-2806 0299.

Should this opportunity not be of interest or relevance, request the recipient to either share among your professional clique for the information to be passed on to the potential job aspirant.

Thanking You,

With Regards,

Team - HR

Job Types: Full-time, Permanent

Speak with the employer

+91 9994523406

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Provident Fund
Work Location: In person