Job Description

Customer Engagement & Servicing

a) Take daily rounds and meet customer in IP

b) OP & IP services

c) Engage with customer

d) Inform customer about new offer, benefits and activities

e) Maintain trimester wise Whatsapp group

f) Handle customer request, queries and resolution

2. Process Management

a) Managing smooth admission and discharge

b) Ensure the billing TAT is followed

c) Bills to be checked before it reaches customer through varies check points

Service Culture

a) To be well groomed, punctual and adhere to company policies & practices

b) Follow Gold standards and service Protocols

Skilling & Training

a) Take part in training and get updated with processes and SOP

Compliance & Internal controls

a) Integrity related company polices and Information security

b) Compliance to laid down process

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Application Question(s):

Do You Have any work experience at Hospital in Operations____*__?

Experience:

total work: 3 years (Required)
Work Location: In person