Job Description

We are looking for a PR Executive to provide high-quality service to our customers. You will address complaints and go the extra mile to make sure our customers are satisfied. You should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as youll serve as a primary point of contact for our customers. Your goal will be to ensure our guests are happy with our products.

Primary Responsibilities

Has full knowledge of all products and is able to confidently give descriptions to a customer

Carry out any other reasonable duties as assigned by the Senior Management

To assist department objective in order to achieve targets

Is able to spot a sales opportunity to upsell products and service to existing or potential guests

Is able to make simple decisions that affect their own work or the customers experience in a positive manner

To understand and comply with all local licensing laws and to promote responsible service of alcohol

Has a full understanding and can when asked explain the brand concept, history and vision

Is required to be immaculate and presentable and understand the importance of first impressions

Ensures problems are dealt with immediately and proactively.

Will be looking after whole pune region

Must have knowledge of B2B sales

Profile Requirements

Min. 1-3 Years experience as a Guest Relationship Executive or PR Executive

Familiarity with hospitality industry standards

Proficiency in English; knowledge of additional languages is a plus

Computer literacy

A customer-oriented and professional attitude

An outgoing personality

Outstanding communication abilities

Excellent organizational and time-management skills

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