Job Description

PUBLIC RELATIONSHIP OFFICER

The Public Relations Officer (PRO) is responsible for ensuring smooth patient services and effective communication between patients, families, and hospital departments. The role oversees front office operations, supports the Relations Manager, and coordinates essential diagnostic services such as X-ray, laboratory tests, and CT scans. The PRO also manages the admission desk, ensuring accurate registration, documentation, and a seamless admission process. With a focus on customer service, efficiency, and patient satisfaction, the PRO plays a key role in enhancing the overall patient experience within the hospital.

DUTIES & RESPONSIBILITIES

Manage the front office operations, ensuring a welcoming and efficient environment for patients and visitors. Assist the Relations Manager in handling patient queries, concerns, and service-related issues to ensure a positive patient experience. Coordinate diagnostic services including X-ray, Laboratory, CT Scan, MRI, and other investigations, ensuring timely appointments and smooth patient flow. Oversee the admission desk operations, including patient registration, admission procedures, documentation, and bed allocation. Ensure accurate data entry, verification of patient details, and proper maintenance of records for admissions and diagnostics. Guide patients and their families through hospital processes, billing-related inquiries, and service locations within the facility. Liaise with clinical and non-clinical departments to resolve patient needs and support seamless service delivery. Maintain confidentiality and uphold patient rights while addressing concerns professionally and promptly. Support the department in managing patient feedback, complaints, and grievance redressal processes. Ensure all front office and admission desk staff follow hospital policies, standards, and customer service protocols.

Requirements:

Education: MBA/ MHA/ MSW

Experience: Minimum 1 year in hospital

(Female candidates preferred)

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Experience:

total work: 2 years (Required)
Work Location: In person