Job Description

Experience: Minimum 1 year relevant experience

The role involves handling patient inquiries and grievances, improving service quality, and enhancing the overall patient experience through proactive communication and coordination with inter departments. The role focuses on patient satisfaction, grievance resolution, and overall service excellence. Handle and resolve patient grievances professionally, ensuring prompt follow-up and feedback. Provide patients with information on hospital procedures, billing, insurance, and amenities. Maintain accurate records of patient interactions, complaints, and resolutions. Coordinate with doctors, therapists and other departments for smooth patient flow Promote a patient-centric culture through effective communication. Provide regular updates to patients and families regarding sessions or waiting times. Handle and escalate patient concerns or complaints tactfully and promptly. Escalate unresolved or serious issues to senior management when necessary Monitor patient satisfaction through feedback and follow-up communication. Support patients in navigating their hospital journey. Maintain Confidentiality and professionalism at all time.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person