Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of

Process Associate, Customer Care!

We are looking for OTC professionals with B2B Collections and Dispute management experience, who have worked preferably on Oracle ERP- Collection module and have a good understanding of upstream and downstream of Collection/Exceptions.

Responsibilities
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Collection on past due invoices & invalid deductions on allocated portfolios primarily via phone call, email etc. Skip trace to find better contact including with buyer
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Respond to email /phone queries related to disputed invoice
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Research and analyze the disputes/deductions in ERP
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Review order on hold for the customer in portfolio
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Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
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Timely escalation of accounts, bring up problems to senior staff members and our management as appropriate.
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Find opportunities and recommend solutions for process and automation improvements.
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Daily reporting of individual portfolios to track and monitor the past dues
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Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
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Work as a teammate to process any Ad-hoc query request in a timely manner.
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Deliver quality customer service by researching and responding to all internal & external partners' inquiries quickly, optimally, and professionally.
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Qualifications we seek in you!
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Minimum Qualifications / Skills

College graduate of any course but preferably Business Commerce/Business Management course

Good verbal and written communication skills - Primary language as English

MS Office

High Radius experience/ exposure is a plus

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and

integrity, customer focus, and innovation. Get to know us at genpact.com

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Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobProcess Associate

Primary LocationIndia-Noida

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJun 24, 2025, 2:25:08 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time