Job Description

Job Purpose

To serve as the primary point of contact for couples undergoing fertility treatment, ensuring they are guided, supported, and updated throughout their clinical journey with compassion, accuracy, and professionalism.

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Key Responsibilities

1. Patient Coordination

Act as the liaison between the patient couple and the medical team.

Schedule consultations, diagnostic tests, procedures, and follow-ups.

Explain treatment protocols, timelines, and next steps clearly.

Maintain detailed records of each couple's journey and appointments.

2. Emotional Support

Provide empathetic and confidential support throughout emotional and physically demanding treatments.

Guide patients with kindness during delays, complications, or disappointments.

3. Communication & Counseling

Educate couples about fertility options, success rates, financial details, and consents.

Coordinate with doctors to relay important updates to patients.

Assist in counseling sessions or arrange them when needed.

4. Documentation & Consent

Ensure all legal and medical consent forms are signed and securely filed.

Maintain digital and physical patient files in compliance with medical standards and privacy laws (e.g., HIPAA if applicable).

5. Administrative Support

Manage patient calls, appointment reminders, and email follow-ups.

Prepare reports on patient progress or any delays/issues for center head review.

6. Multidisciplinary Coordination

Liaise with labs, pharmacy, operation theatre, and billing departments.

Coordinate egg retrieval, embryo transfer, donor coordination (if applicable), etc.

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Key Skills Required

Excellent communication (English + regional languages)

Strong organizational and coordination skills

Empathy and patient care focus

Ability to handle sensitive and emotional situations

Time management & multitasking

Familiarity with fertility treatments and protocols (preferred)

Proficiency in using hospital/clinic management software

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Qualifications

Bachelor's degree in Life Sciences, Nursing, Social Work, or related field

Prior experience in IVF/Fertility/OB-GYN clinic (preferred)

Training in counseling or patient relationship management (an advantage)

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Work Environment

Hospital/Clinic setting

May require working on weekends or extended hours, depending on patient schedules

Job Types: Full-time, Permanent

Pay: ₹11,384.69 - ₹27,508.37 per month

Benefits:

Provident Fund
Work Location: In person