Job Description

Job Title:Manager Customer Care cum pshycological counsellorJob Summary:The Manager Customer Care will oversee the customer service department, ensuring high levels of customer satisfaction and efficient service delivery. This role involves developing customer care strategies, managing a team of customer service representatives, and collaborating with other departments to enhance the overall customer experience.

Key Responsibilities:

Develop and implement customer care policies and procedures Manage and train customer service team members Monitor and evaluate customer service performance metrics Handle escalated customer complaints and inquiries Collaborate with other departments to improve service delivery Conduct regular team meetings and performance reviews Prepare reports on customer feedback and service trends Ensure compliance with company standards and regulations
Skills:

Excellent communication skills Strong leadership abilities Problem-solving skills Customer relationship management Data analysis and reporting Conflict resolution Time management Empathy and active listening
Job Type: Full-time

Pay: From ?216,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person

Application Deadline: 23/05/2025
Expected Start Date: 05/08/2025