Job Description

Key Responsibilities:

Pre-Delivery Coordination:

Oversee the pre-delivery inspection (PDI) process for all new vehicles, ensuring each car meets Hyundai's strict quality standards before being delivered to customers. Coordinate with the service, parts, and sales teams to ensure timely preparation and delivery of vehicles. Monitor the end-to-end process of vehicle handovers, ensuring all customer-specific requirements are met.

Customer Interaction & Relationship Management:

Serve as the primary point of contact for customers during the pre-delivery process. Provide clear and transparent communication with customers regarding delivery timelines, service details, and any required follow-ups. Ensure high levels of customer satisfaction by addressing concerns promptly and professionally.

Point-to-Point Service Management:

Manage the entire customer journey from service initiation to vehicle handover, ensuring a smooth and efficient transition. Track the progress of each vehicle's preparation, proactively addressing any delays or issues in the process. Ensure that all service requirements are fulfilled and any vehicle-related issues are resolved prior to delivery.

Quality Assurance & Inspection:

Perform or oversee detailed inspections to ensure the vehicle is free of defects and complies with Hyundai's service and safety standards. Coordinate with the technical team to resolve any identified issues before the car is handed over to the customer. Document inspection results, repair orders, and any necessary corrective actions taken to ensure compliance with company standards.

Service Documentation & Reporting:

Maintain accurate and up-to-date records for each vehicle, including inspection reports, service logs, and customer communications. Prepare detailed reports on pre-delivery inspections and service performance for management review. Assist in generating data and analytics to assess service quality and customer satisfaction trends.

Cross-Functional Collaboration:

Collaborate closely with sales teams to understand customer preferences, delivery requirements, and vehicle customization. Work closely with the parts department to ensure that necessary parts are available for vehicle preparation and any last-minute fixes. Liaise with the service team to ensure that any technical issues are diagnosed and resolved before the vehicle is delivered to the customer.

Continuous Improvement:

Collect and evaluate customer feedback to identify areas for improvement in the pre-delivery service process. Implement continuous improvements to enhance service quality, reduce delivery times, and increase customer satisfaction. Stay updated on the latest Hyundai vehicle specifications, service technologies, and industry trends to continuously improve your service delivery.

Experience:

2-4 years of experience in a customer-facing role, with a focus on automotive service, preferably with Hyundai Motors or similar automotive brands. Strong point-to-point experience managing the service process, with a focus on the entire customer journey. Experience in pre-delivery inspection and quality assurance in an automotive service environment.

Skills & Competencies:

Excellent communication skills, with the ability to clearly explain service processes, timelines, and technical information to customers. Strong organizational skills, with the ability to manage multiple vehicles, schedules, and tasks simultaneously. Excellent problem-solving and decision-making abilities to resolve issues promptly and ensure customer satisfaction. Attention to detail and a passion for delivering quality service.

Technical Expertise:

In-depth knowledge of Hyundai vehicles, their service requirements, and Hyundai's pre-delivery service standards. Familiarity with automotive diagnostic tools and service management software. Strong understanding of vehicle inspection and quality control processes.

Education & Certifications:

High school diploma required; degree in Automotive Technology, Business Administration, or a related field is a plus. Certification in automotive service management or related fields is preferred. Familiarity with Hyundai-specific tools and systems is highly advantageous.

Customer-Focused:

A passion for delivering excellent customer service and maintaining long-term relationships with clients. Ability to handle customer concerns with professionalism and empathy.
Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Health insurance Paid time off
Language:

English (Preferred)
Work Location: In person

Speak with the employer

+91 9870208940