Job Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
PSCM- Assistant Director
As a PSCM Assistant Director, you will be part of a dedicated team focused on process controls that encompass monitoring of employee schedules, charged hours, and overbookings. Your role will be pivotal in establishing process and systems to monitor resourcing and charging protocols and promoting employee wellness and productivity.
We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. You'll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams.
The opportunity
EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 75,000 professionals working across borders, to provide innovative and strategic business solutions to EY member firms and EY clients globally. Experience Management plays a vital role in the firm's strategy and its purpose of building a better working world.
We offer a great place to work for every person joining EY. At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team.
We invest in your learning and development. We'll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences, and coaching.
Your key responsibilities
In this role, you will be responsible for:

• Monitoring all employee schedules, charged hours and overbookings for Client Serving professionals for your respective service line or business span.
• Highlighting observations from defined protocols and identifying areas for improvement.
• Collaborating with experience management leaders, PSCM SME team, Talent team, and business leaders to implement corrective actions as necessary.
• Generating insights from data that can be utilized by business and EM leaders for informed decision-making.
• Working with the data and reporting team to provide thought leadership in creating dashboards tailored to business requirements.
• Establishing process quality control protocols and systems to systematically address observations.
• Building governance systems to monitor, alert, and act on insights derived from dashboards.
• Creating communication systems for transparent communication with the leadership team to alert and seek support.
• Partner with PSCM SL EM leads and SME Leads to define and KRAs and goals for the team - Implement and track to closure.

Skills and attributes for success

• The ideal candidate will possess:
• A strong background in resource management, reporting, project management, problem-solving, and quality control.
• Excellent analytical skills and the ability to derive actionable insights from data.
• Strong communication and interpersonal skills to collaborate effectively with various stakeholders.
• A proactive approach to identifying issues and implementing solutions.

To qualify for the role, you must have

• 10+ years of relevant experience in resource management or a related field.
• Strong business acumen and understanding of workforce management principles.
• Proven ability to manage multiple priorities and deliver high-quality results under tight deadlines.
• Proficiency in data analysis and reporting tools.
• Excellent verbal and written communication skills.

What we look for

• We are looking for committed, self-motivated, and driven professionals with a proven track record in workforce management. The successful candidate will have a strong executive presence and business acumen, capable of partnering with business leaders to understand their requirements and provide the right support. A high focus on employee wellness and a culture of innovation and high performance is essential.

What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across multiple global locations including Argentina, Poland, Philippines, Spain etc. - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.