Job Description

Ready to Make an Impact on Telecommunications? Join Moose Technology!

Moose Technology Private Limited is a dedicated team providing high-quality customer support and comprehensive administrative solutions to Swoop a fast-growing, innovative telecommunications company dedicated to Connecting People and Improving Lives. Swoop is a leading fixed wireless provider and has one of Australia's largest wireless footprints and coverage area. Our world-class network is designed and scaled to deliver ultra-reliable, high throughput, flexible network services, with industry leading delivery times. We handle a wide range of customer inquiries, resolve technical issues, and manage essential back-office functions to ensure smooth operations and customer satisfaction. Our commitment to excellence has made us a trusted partner for reliable customer service and efficient administrative support.

We pride ourselves on fostering a collaborative work environment, driven by creativity and a commitment to excellence.

Our core values - Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors and Lifelong Learners - drive us to excel. We are committed to fostering an inclusive and supportive work environment, where every voice is heard and valued.

??Ready to Elevate Your Career? Become a Provisioning Coordinator at Moose Technology!

Join a dynamic, fast-paced international Offshoring and customer support services company as a Provisioning Coordinator. In this critical role, you'll be the bridge between operations, clients, and technical teams--ensuring smooth and timely service activation, account setup, and system provisioning across global platforms.

If you're organized, detail-oriented, and passionate about delivering exceptional service in a high-volume environment, this is the role for you!

Position:

Provisioning Coordinator

Salary:

30,000-35,000(Based on last drown)

Location:

Kolkata,West Bengal

Work Mode:

Onsite (Work from Office)

Working Days:

Monday to Saturday (6 Days)

Shift Timing:

5:30 AM - 2:30 PM

Key Responsibilities:

Address customer questions and concerns promptly and accurately via multiple communication channels. Investigate and resolve customer complaints, problems, or technical difficulties. Share accurate, up-to-date details about products, services, and company policies. Maintain records of customer interactions and transactions for future reference. Escalate complex or unresolved issues to appropriate departments or supervisors. Collaborate with other departments to resolve customer issues and ensure comprehensive support. Collect customer feedback and suggest improvements to enhance the customer experience.

Your Experience & Qualifications:

2-3 years' experience as a Provisioning Coordinator, Customer Support, or in a similar role. Excellent verbal and written communication skills. Active listening skills with the ability to understand and address customer needs. Empathy and patience in handling customer emotions and challenging situations. Proficiency in computer systems and software for customer interactions and record-keeping. Technical knowledge of company products, services, and technologies. Customer-focused attitude with a willingness to go above and beyond for satisfaction. Adaptability to changing situations and technologies.

Why Join Moose Technology

Be a part of a forward-thinking company that values precision, agility, and world-class customer experience. Make an impact on a global scale and advance your career with us!

?? Interested?

Send your CV to

hr@moosetechnology.net

or reach out via email to learn more
Job Type: Full-time

Pay: Up to ?35,000.63 per month

Benefits:

Provident Fund
Supplemental Pay:

Yearly bonus
Work Location: In person

Expected Start Date: 01/08/2025