Job Description

Ready to Make an Impact in Telecommunications? Join Moose Technology!

Moose Technology Private Limited is a dedicated team providing high-quality customer support and comprehensive administrative solutions to Swoop a fast-growing, innovative telecommunications company dedicated to Connecting People and Improving Lives. Swoop is a leading fixed wireless provider and has one of Australia's largest wireless footprints and coverage area. Our world-class network is designed and scaled to deliver ultra-reliable, high throughput, flexible network services, with industry leading delivery times. We handle a wide range of customer inquiries, resolve technical issues, and manage essential back-office functions to ensure smooth operations and customer satisfaction. Our commitment to excellence has made us a trusted partner for reliable customer service and efficient administrative support.

Priding ourselves on fostering a collaborative work environment, driven by creativity and a commitment to excellence.

Our core values - Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors and Lifelong Learners - drive us to excel. We are committed to fostering an inclusive and supportive work environment, where every voice is heard and valued.

Ready to Elevate Your Career? Become a Provisioning Coordinator at Moose Technology!

As our next Provisioning Coordinator, under limited supervision you'll be responsible to resolve customer inquiries, resolve tickets and providing information about products or services.

Key Responsibilities

Addressing customer questions and concerns promptly and accurately, using various communication channels. Investigating and resolving customer complaints, problems, or technical difficulties. Sharing accurate and up-to-date details about products, services, and company policies. Keeping records of customer interactions and transactions for future reference. Referring complex or unresolved issues to appropriate departments or supervisors. Working with other departments to resolve customer issues and provide comprehensive support. Collecting feedback on customer experiences and providing suggestions for improvement.

Your experience and qualifications

2-3 years' experience working as a Provisioning Coordinator or Customer support or in similar field. Excellent Communication Skills- Ability to communicate effectively, both verbally and in writing. Active Listening Skills-Ability to understand and address customer needs and concerns. Empathy and Patience- Ability to understand and address customer emotions and be patient with challenging situations. Computer Skills- Proficiency in using computer systems and software for customer interaction and record-keeping. Technical Knowledge- Understanding of the company's products, services, and technologies. Customer-focused Attitude- Willingness to go above and beyond to ensure customer satisfaction. Adaptability- Ability to adapt to changing situations and technologies.
Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Paid time off Provident Fund
Ability to commute/relocate:

New Town, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer support: 1 year (Preferred)
Language:

English (Required)
Work Location: In person

Expected Start Date: 15/06/2025