Job Description

Oversee the daily planning, operations, and issue resolution for a team of 15-20 members. Build and develop the team to deliver consistent, high-quality results and smoothly manage the transition of new processes. Guide the team to remain client- and customer-focused, while ensuring training and development needs are met. Take ownership of achieving service levels, quality standards, and business targets while motivating the team to meet organizational goals. Monitor and analyze individual performance, provide coaching and constructive feedback, and compile both internal and external reports. Act as the communication link between the team and management. Implement HR and operations policies effectively, manage floor operations, and ensure adherence to schedules. Resolve issues promptly and recommend process improvements based on analysis, customer inputs, and team feedback. Conduct performance feedback sessions with team members. Focus on meeting CPM and SLA requirements. Foster strong one-to-one relationships with team members. Review and analyze reports, including process dashboards and performance metrics. Motivate and support associates through effective management, career growth opportunities, and structured reporting mechanisms. Ensure timely submission of operations reviews. Manage team attendance and attendance-based incentives. Ensure SLA targets are met through effective daily operations management. Conduct regular audits and provide feedback to improve performance. Handle client portfolios and maintain strong client relationships.

Job Types: Full-time, Permanent

Pay: ?700,000.00 - ?800,000.00 per year

Benefits:

Commuter assistance Food provided Health insurance * Provident Fund