Job Description

Key Skills

Education

• Higher Secondary, Secondary School, Professional Degree, BHM

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 6 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

4-year bachelor\'s degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Property Operations and Department Budgets

Ensure service programs are in place and executed against (e.g., Refreshing Service).

Provide timely, real-time feedback to management and hourly/non-management associates on service and operational standards; including feedback on even the smallest of service and operational details.

Review and follow-up on property Guest Service Satisfaction (GSS) scores and comments.

Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day.

Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.

Inspect guest rooms on a weekly basis to ensure cleanliness/maintenance.

Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.

Act as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).

Delegate responsibilities for operations and projects to appropriate level of associate.

Prepare for Quality Assurance (QA) audits (i.e., daily and pre-visit activities).

Encourage all departments to operate under Standard Operating Procedures (SOP) or Local SOPs (LSOP) and make sure they are up to date.

Actively participate in GSS committee

• Role
• Industry Type
• Functional Area
• Number of Vacancy 2
• Gender [ Male / Female ]
• Job Country India

Placement India