Job Description

The Property Manager will oversee the day-to-day operations of the property. This role ensures the property delivers exceptional guest experiences, maintains operational efficiency, and achieves financial targets. The Property Manager will act as a liaison between the guests, staff, and management, driving quality standards across all aspects of the property.

Key Responsibilities1. Operations Management

Supervise all operational departments, including housekeeping, front office, maintenance, and food and beverage. Ensure smooth functioning of day-to-day property operations and resolve any challenges promptly. Monitor and maintain the quality of services and amenities offered to guests.

2. Guest Relations

Ensure exceptional guest experiences by addressing complaints, feedback, and special requests professionally. Oversee guest check-ins and check-outs, ensuring personalized service for every visitor. Analyze guest satisfaction metrics and implement improvements to enhance the overall guest experience.

3. Staff Management

Recruit, train, and manage property staff, fostering a culture of excellence and teamwork. Schedule and monitor staff performance, conducting regular reviews and providing constructive feedback. Address staff concerns and ensure compliance with company policies and labor laws.

4. Financial Management

Prepare and monitor the property's budget, ensuring cost control and revenue targets are met. Oversee billing, invoicing, and vendor payments, in coordination with the accounting team. Identify opportunities for revenue generation, such as promotions, events, or upselling services.

5. Maintenance and Upkeep

Ensure the property's infrastructure, facilities, and equipment are well-maintained and operational. Schedule and oversee preventive maintenance and repairs in coordination with the technical team. Work with vendors and contractors to address maintenance needs or upgrades.

6. Compliance and Safety

Ensure adherence to local regulations, health and safety standards, and environmental guidelines. Conduct regular safety drills and inspections to maintain a secure environment for guests and staff. Manage licenses, certifications, and other regulatory requirements for property operations.

7. Marketing and Promotion

Collaborate with the marketing team to execute promotional campaigns and improve occupancy rates. Monitor online reviews and social media platforms, responding professionally to guest feedback. Coordinate with local tourism boards or travel agents to attract more visitors
This can also be searched for Manager, Male, Hospitality, Experienced, Hotel Management, Customer Service, Team Lead, Management

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Food provided Leave encashment
Ability to commute/relocate:

Idukki, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Education:

Master's (Preferred)
Experience:

Hospitality: 2 years (Required) Hotel management: 2 years (Required) Leadership: 2 years (Required) Team management: 2 years (Required)
Language:

Malayalam (Preferred) English (Preferred)
Work Location: In person