Job Description

1. Job Position

Property Manager

2.

Category

AM/Executive

3. Responsible To

Head of Operations

4. Job Definition

The Property Manager or Warden facility plays a key role in maintaining high standards of living for the residents, providing top-notch services, and ensuring the smooth running of operations. This position requires attention to detail, excellent customer service skills, and a proactive approach to managing the property and its services.

5. Duties and Responsibilities

1. Operational Management:

Daily Operations:

Oversee the daily operations of the PG facility, ensuring everything runs smoothly and efficiently.

Facility Upkeep:

Ensure that all rooms, common areas (such as lounges, kitchens, and bathrooms), and external areas are well-maintained, clean, and safe. This includes coordinating cleaning schedules and maintenance.

Staff Management:

Supervise housekeeping, kitchen staff, security, and other support staff to ensure that services meet the standards expected of a 5-star facility.

Vendor Management:

Liaise with external vendors for services like laundry, pest control, and maintenance, ensuring that service standards are met.

2.

Tenant Services & Relationship Management:

Resident Engagement:

Ensure that the needs and concerns of residents are addressed promptly and efficiently. Act as the first point of contact for any issues or complaints.

Customer Experience:

Provide high-level customer service, including special requests, concierge services, and ensuring the overall comfort and satisfaction of the residents.

Conflict Resolution:

Mediate any disputes or issues between residents or between residents and staff, ensuring a peaceful and pleasant environment.

3. Facility & Security Management:

Security & Safety:

Ensure the safety and security of residents and property by maintaining security protocols, including 24/7 surveillance, alarm systems, and controlled access.

Emergency Response:

Handle emergency situations such as fire, medical emergencies, or accidents, ensuring that the PG complies with safety regulations and has emergency procedures in place.

Asset Protection:

Monitor and protect the property from damage, theft, or misuse. Oversee the management of valuable assets, including furniture, electronics, and appliances.

4. Financial Management & Budgeting:

Rent Collection:

Oversee the collection of rent and other dues, ensuring timely payments and following up on overdue payments.

Budgeting & Cost Control:

Create and manage budgets for operations, including utilities, maintenance, and staff salaries. Ensure cost-effective management of resources while maintaining high service standards.

Financial Reporting:

Prepare regular financial reports, including revenue, expenses, and profitability, and share these reports with property owners or senior management.

5. Resident Welfare & Amenities Management:

Meal Management: Ensure that residents receive high-quality meals, adhering to dietary preferences or restrictions. Oversee the kitchen staff and manage the dining experience to meet 5-star standards.

Housekeeping & Cleanliness: Supervise housekeeping teams to ensure rooms and common areas are maintained to the highest cleanliness standards, including bed linens, towels, and bathrooms.

Special Amenities: Manage additional services such as Wi-Fi, cable TV, laundry, transportation, fitness centers, and recreational areas.

6. Lease & Documentation Management:

Resident Registration & Agreements:

Oversee the leasing process, ensuring that all required documents are collected, agreements are signed, and terms are explained clearly to residents.

Record-Keeping:

Maintain accurate records of residents, payment details, leases, and any incidents or complaints.

Compliance:

Ensure that all legal requirements related to tenancy, safety, and health standards are followed.

7. Marketing & Resident Retention:

Marketing & Promotions:

Promote the PG facility through online platforms, social media, and local advertising to attract high-quality tenants.

Resident Retention:

Develop and implement strategies to retain residents, including providing excellent service, organizing community events, or offering personalized services.

8. Staff & Team Management:

Team Leadership:

Hire, train, and manage a team of staff members, including housekeeping, security, kitchen staff, and maintenance personnel.

Training & Development:

Ensure that the staff is trained to meet 5-star service standards and provide regular performance reviews and feedback.

In addition to the above-mentioned duties and job functions, any other assignment given by the immediate superior or the management will have to be carried out.

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Schedule:

Day shift Morning shift Rotational shift
Ability to commute/relocate:

Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Have you worked with any Reputable Hotel Your experience with Hotels Have you completed your education in HM?
Education:

Bachelor's (Preferred)
Work Location: In person

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Schedule:

Day shift Morning shift
Work Location: In person