Job Description

ProfitCoach is actively growing and hiring NOW--if you are ready to leverage your talents, apply today!
Ideal Start Date: Immediately
Location: Remote
Hours of Work: Hourly, anticipated 40 hours/week.
Compensation: $9-$12/hour
Status: Full-time position
To be considered for this role, applicants must have previous experience in property management trust accounting and demonstrate strong written communication skills.
Who We Are
ProfitCoach was founded on core Christian values that still guide us as we grow and continue to pursue excellence as property management thought leaders. We are grateful for the unique opportunities we've been afforded as a company that have led us on a consistent growth trajectory in our industry, and we are thankful for the amazing clients who have trusted us to come alongside them in their own business journey. Our team thrives in a completely remote work environment through high productivity and an emphasis on coaching and professional growth.
WHO WE'RE LOOKING FOR
We are looking for A-players, ready to jump into a thriving, entrepreneurially-driven company that has become the leader in our industry. We value people who are honest, coachable, invested, and willing to give their best to their clients and team. We appreciate growth mindsets, courage, candor, gratitude, and the entrepreneurial spirit that define our fully remote team of professionals. We seek new team members who are all in for the next steps of company growth!
Mission of the Role
The objective of this position is to deliver the ProfitCoach Experience (owning the outcome, ease of doing business, and extraordinary service) to ProfitCoach clients through quality assurance reviews, client relationship and account management that delivers accurate, timely, and efficient full-service accounting, while also maintaining an awareness of the unique needs and profit-growing/stewardship opportunities of each individual client.
Job Purpose
The Trust Accounting Specialist is responsible for managing the day-to-day trust accounting processes for property management companies with Trust Accounts. In addition to Trust Accounting expertise, this role requires strong written and verbal communication skills to effectively support client interactions, internal collaboration, and process documentation.
Requirements
Job Duties and Responsibilities:

• Ownership of functions

• Communication
• Inbox management
• Weekly update email to client
• Evaluate and implement routine client communication as needed, even if not on the original instructions
• Notify the AE of client dissatisfaction, unmet deadlines, higher-level issues
• Accounting requests to include:

• Vendor credits
• Transferring funds
• General receipts & deposits
• Tenant charges
• Tenant deposits
• Tenant credits
• Owner adjustments
• Ownership changes
• Owner cancellations

• To include transferring deposits to new ownership/management
• To include Lease Only payouts
• HAP payments

• Late fees, eviction notices, NSF processing
• Security deposits

• Both the basic AppFolio flow, and any unique client constraints or policies
• A/P cycle

• Approve bills (if the VA enters the bills)
• Management fee posting & payout
• Vendor payments (with any unique client constraints)
• Send physical check files to client
• Issue or request stop payments as directed
• Owner accounting

• Owner statement review & sending
• Owner disbursements
• Banking

• Bank deposit followup
• Bank reconciliation troubleshooting & review

• Initiating bank transfers
• With AE approval, enter corrective JEs
• Review issued checks past 90 days

• Other projects

• Negative & positive FDR review
• Assist with 1099s and other AE-assigned projects as requested
• Ad hoc reporting (with established process)
• Review management fees for new move-ins
• Review fee settings on vacant properties
• Manage recurring JEs/recurring bills
• Administrative expectations:

• Participate in setting and meeting SMART goals on a monthly and quarterly basis
• Attend weekly company meetings
• Participate in company initiatives

Required Qualifications:

• Background in Accounting or proven understanding of basic accounting principles
• Experience with Appfolio
• Intermediate proficiency in Microsoft Excel and Google Sheets
• Good command of written communication
• Excellent problem-solving skills
• Detail-oriented
• Able to understand new concepts with written and hands-on support

Preferred Qualifications:

• Experience in Google Suite products
• Understanding of property management accounting

• AppFolio
• Rentvine

Working Conditions:

• The job of Trust Accounting Specialist is performed in a work-from-home environment
• Expectation of set working hours of overlap with Mountain, Central, or Eastern Standard Time
• Virtual communication is routine, so must have reliable internet connection and use of a webcam

Culture Fit / Core Values
Think Abundantly
Own the Outcome
Be Courageous
Leverage Your Talents
ADEPT Communication (Assess the need, Detail the solution, Energize the conversation, Provide closure, Tell the truth always)
If this role sounds like a great fit for you, we'd love to hear from you! Apply today and help us take our trust accounting capabilities to the next level.
Benefits

• Salary
• PTO
• Health stipend

Skills Required