Job Description

:

• Job Title: P&C Insurance Team Lead

• Location: Noida

• Experience: 7+ years in claim processing

Requirements
Requirements:

• Graduate or Post graduate with 7+ years of experience

• Experience in dealing with international clients (Preferred)

• Must have Property and Casualty (P&C) Insurance experience

• Should have claims adjudication and adjusting experience

• Experience in end-to-end claims processing

• Minimum 2 years of experience in a team handling role

• Preferably CPCU or equivalent insurance designation

Position Summary:
The job holder will be responsible for managing a team and overseeing all relevant technical/operational processing activities. This role also involves providing direct assistance to underwriting teams as needed, along with people management, performance appraisals, and client interaction.
Skills and Competencies:

• Effective communication skills

• Strong people management skills

• Sound knowledge of property and casualty underwriting

• Commercial awareness and understanding of the insurance market

• Problem-solving and decision-making abilities

• Basic knowledge of regulatory and legal compliance issues

• Excellent numeric, analytical, and written skills

• Effective prioritization and organizational skills

• Proficiency in Microsoft Word, Excel, and Outlook

Primary Responsibilities:

• Monitoring the performance of a team of Claims adjusters and providing timely feedback

• Conducting employee performance reviews

• Assisting with the professional development of the team

• Setting objectives and managing the team's progression

• Coordinating with internal customers and maintaining the flow of work

• Ensuring SLA adherence

• Preparation and review of reporting packs for senior management and stakeholders

Additional Responsibilities:

• Ensuring appropriate performance metrics are in place and accurately reported

• Identifying issues and implementing remedial action, including staff training

• Identifying and implementing opportunities for streamlining claims activity

• Ensuring Standard Operating Procedures and User Guides reflect current procedures

• Facilitating and monitoring new activities transitioned to the service provider

• Assisting with the investigation and resolution of data quality issues

• Assisting with the testing and roll out of new IT initiatives

Skills Required