Job Description

Management Level : - Professional or Senior Professional
Job Location : - Mumbai / Pune
Educational Requirements:
Engineering Graduate or 3-year Engineering Diploma
Skill Set Required: -
Should have 5 to 10 years of IT experience along with 2-3 years cloud support experience.
Strong understanding of AWS compute, storage and networking services like EC2, VPC and S3
Good knowledge of AWS step functions
Working knowledge of AWS API Gateway, Cloud formation templates, SES and Step Functions
Familiarity with Infrastructure as Code -CloudFormation, Terraform and ARM templates
Familiarity with Serverless technologies in AWS
This is where the ProofPoint platform is hosted, and support team is expected to do basic troubleshooting
Familiarity with Python code
Working knowledge of basic cloud configurations on AWS, GCP and Azure
VM instances, NACLs, Security groups, connecting to VMs, starting and stopping resources
VPCs and networking communication flows, Logging, and cloud costs
User permissions and policies, security
Ability to follow the code, application flow to troubleshoot and possibly remediate errors
Deploying basic services and foundational understanding of how they work
Key Responsibilities
Manage and support 24x5 Proofpoint support for multiple customers
Hands-On in widely used DevOps tools.
Also operates effectively as an individual for quick turnaround of enhancements and fixes.
Responsible for meeting expectations and deliverables on time and in high quality.
Responsible for the documentation of project deliverables.
Demonstrates creative, technical and analytical skills.
Demonstrates ability to communicate effectively in both technical and business environments.
Incident/task prioritization during the shift
First level of escalation for team members
First level of help/support for team members
Ensure even distribution of workload within shift members
Handling S1 during shift
Mandatory Skills / Attributes
Minimum 5-10 years of IT experience.
Minimum 3-4 years of Cloud hands-on, cloud operations and infrastructure automation experience.
Experience over multiple of the supported public cloud platforms
Hands-on experience in Cloud Platforms (AWS, Azure, Google Cloud , Private Cloud Services etc.)
Thorough understanding of infrastructure (firewalls, load balancers, hypervisor, storage, monitoring, security etc.) and have experience with orchestration to develop a cloud solution
Cloud Certification.
Should have basic leadership qualities.
ITIL or other relevant certifications are desirable
Service Now / ITSM tool day to day Operations
Must be willing to provide 24x7 on-call support on a rotational basis with the team.
Others
Excellent oral and written communication skills in the English language
Good team player.
Good presentation, communication skills.