Job Description

Paytm is India\'s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks\' financial instruments. To further enhance merchants\' business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About Team:

Growth marketing team at Paytm performs these critical functions for our platform:

1. Traffic allocation to various growth use cases like payments, commerce, financial services according to user current interest and also propensity to adopt new use cases

2 Enhancing growth as a product platform with real time targeting, building a 360-degree customer profile and enhancing reach through most suitable channels

3. Evangelization of growth amongst various businesses of Paytm and ensuring best practices trickle down to all businesses.

About the role:

1) Handling & resolving all type of promotion related issues

2) Familiarity with CRM systems and practices

3) Provide accurate, valid and complete information by using the right methods/tools

4) Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

5) Follow communication procedures, guidelines and policies.

Expectations/ Requirements:

1. Promo campaign creation

Checking campaign details, understanding the requirement, following the SOP for campaign creation with the defined TAT

2. QC of Promo campaigns:

Checking the campaign created by colleagues, teammates. Checking all the mandatory points to ensure campaigns are configured correctly.

3. Debugging client issues:

Understanding the nature of the complaint, RCA of the complaint if feasible at internal team\'s end else escalate to Tech team for resolution. Ensuring customer complaints are resolved within the defined TAT.

4. Stakeholder management

Engaging with various stakeholders (Growth teams/ Techops team/ Finance team/ Clients) to ensuring timely resolution of issues raised.

Superpowers/ Skills that will help you succeed in this role:

We are looking for candidates who are good at stakeholder management, process oriented and have good problem solving skills. Interest in technology and basic understanding of Campaign Management will be an added advantage.

Education:

Graduation is must

Why join us:

A collaborative output driven program that brings cohesiveness across businesses through technology. Improve the average revenue per use by increasing the cross-sell opportunities. A solid 360 feedback from your peer teams on your support of their goals.

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India\'s largest digital lending story is brewing here. It\'s your opportunity to be a part of the story!

Paytm