Job Description

REMOTE

Project/Solutions Owner (SPO) -- LTL Freight Billing & Automation

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ARDEM Data Services Private Limited

UNIT No B-1/ 5th Floor 504 & 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow - 226010, India

Telephone:

915.130.3150

Email:

Recruitment_ARDEMDataServices@ardem.com


Apply on ARDEM

Location:

Remote (India)

Schedule:

Full-time | Strong overlap with U.S. Eastern Time

Travel:

10% (client workshops/pilots)

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Role Mission

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Own outcomes for ARDEM's LTL clients -- from pre-sales solution design to steady-state delivery and account growth. You'll build automation-driven, high-accuracy billing solutions that deliver measurable client value in accuracy, speed, and customer satisfaction.

What "Great" Looks Like

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You've run LTL back-office/billing or logistics PMO operations for U.S. shippers, carriers, or 3PLs. You're fluent in LTL exceptions and accessorials (reweigh/reclass, limited access, liftgate, blind shipments, appointments, etc.), can reconcile EDI 210 invoices, track via PRO, and improve first-pass yield using SMC (RateWare, CzarLite, CarrierConnect) and a modern TMS.

Key Impact Areas

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1. Pre-Sales Solutioning

Partner with Sales as the operational SME to translate discovery into detailed future-state workflows, SLAs, FTE & automation models, and a pilot plan. Align with "co-creation" style BPM delivery -- domain-led, data-backed, and measurable.

2. Transition & Implementation

Stand up full LTL workflows: intake validation rating exception handling invoice audit/reconciliationclient reporting. Lead onboarding and establish process controls for EDI 204, 210, 214, 990, 997/999 transactions.

3. Delivery & Continuous Improvement

Drive KPI attainment and ongoing improvement in accuracy, cycle time, and exception reduction. Build operational dashboards and playbooks that function as "the client's billing department."

4. Client Success & Growth

Conduct QBRs to demonstrate cost-to-serve and value capture. Identify upsell opportunities such as EDI 210 audit, accessorial charge analytics, carrier rate analysis, and OS&D workflows.

Must-Have Expertise

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LTL Domain Mastery

Deep understanding of accessorials & exceptions: appointments, limited access, liftgate, inside delivery, protect-from-freeze, blind shipments. Knowledge of NMFC classification, density logic, and ClassIT+ 2025 updates. Experience reconciling EDI 210 invoices, BOL/PRO tracking, and dispute handling.

Technical Tools

Hands-on with SMC (RateWare, CzarLite, CarrierConnect) and major TMS platforms (McLeod, MercuryGate, OTM, Blue Yonder, Manhattan).

Experience

7+ years in freight/logistics (minimum 3 years in PM/Client Manager role). Prior experience in BPO/Shared Services or carrier/3PL operations is strongly preferred. Executive-level English communication skills -- confident in presenting to U.S. clients.

Nice-to-Haves

Work history with leading LTL carriers or 3PLs (ODFL, XPO, Estes, Saia, FedEx Freight, R+L, PITT OHIO). Exposure to freight audit/payment processes. Working knowledge of Python/SQL, RPA, and dashboard design.

KPIs You'll Own

First-Pass Invoice Accuracy (FPY):

98% on EDI 210 reconciliation.

Exception Rate:

30-50% in 90 days (reweigh/reclass/accessorial disputes).

Cycle Time:

Continuous reduction; higher auto-rating hit rate via SMC.

Client NPS:

+40 | Account Growth: 10% YoY expansion.

SLA Attainment:

Timely responses, backlog control, and exception aging targets met.

Qualifications

Bachelor's degree in Supply Chain, Logistics, Engineering, or Business (MBA preferred). Proven leadership managing remote, client-facing teams for U.S. shippers/carriers. Hands-on with EDI transaction sets (204/210/214/990/997-999) and SMC + major TMS.

Why ARDEM

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Own outcomes, not tickets. You'll collaborate with clients to design and scale next-generation LTL billing and automation processes -- seeing your playbooks become industry standards across freight operations.

How to Apply

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Send your resume + a 2-minute introduction video to Recruitment_ARDEMDataServices@ardem.com

Subject: SPO - LTL

NOTE!

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ARDEM will never ask for any personal information or banking information during the hiring process for any data entry/processing type of work. If you are contacted by any party claiming to represent ARDEM Incorporated offering work from home jobs - this is fraud. Please disregard and refer to ARDEM's Careers page for all open job positions. We apologize for any inconvenience caused by such acts.