Job Description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Job Title (Job Code):

Product Introduction Customer Site Manager (IN-MS-02_010 for Tier 1; IN-MS-02_011 for Tier 2)

PURPOSE OF THE JOB :

Manage one or several Product Introduction (PI) Customer Site teams performing Warranty Implementation activities (troubleshooting, failure diagnosis, fleet check, field modification, warehousing, etc...). Ensure application of Environment Health & Safety (EHS) rules on customer site for activities under Alstom responsibility. Manage Commissioning execution.

ORGANISATION

Organization structure (job belongs to..)

Product Introduction Management of Site, Country, Cluster, Region or Platform

Reports directly to:

Head of PI Region / Cluster / Country / Site / Platform

Other reporting to:

Project Manager within project organization

Direct reports:

PI Customer Site Manager during the project

Network & Links

Internal

Project Manager, Core Team members Participating Units and/or Subsystem Managers PI Customer Site team PI Support team RAMS team Project Engineering team Quality team (mainly PrQSM and SQ) Installation and Test & Commissioning team Internal Supplier representatives (Components/PU) Sourcing and Contract Manager Integrated Service Readiness (ISR) Maintenance/Service team (if Alstom) Global System representatives (if applicable)

External

Customer project representatives Customer site team Customer maintenance team (if not Alstom) External Suppliers

MAIN RESPONSIBILITIES

Key accountabilities:

Deploy, manage and enforces the application of Alstom & customer EHS + security rules and relevant PI processes on customer site Manage PI Customer Site team and its workload, ensure availability of necessary/qualified competencies of its team, planning/coordinating/being technical and administrative support for the employees Ensure contribution to Reliability Growth and Return of Experience (REX) through proper input of Defect/Failure management system, coordinating and collaborating with PI interface teams, regular reporting Ensure fleet availability according to contractual commitments, responsible to restore availability Ensure execution of PI scope of activities at customer site including Commissioning and Validation support (if required) Ensures update of the as maintained configuration of product in the field until the end of warranty Supervise local consignment / warranty stock availability Provide REX of the Warranty period to the organization trough PI "frame" Manage the relationship with customer depot management and maintainer Coordinate fleet check activities Identify/Support Project management & Services for Upsell opportunities versus customer needs Manages suitability of tools at the field sites In addition for Senior PI Customer Site Manager: Coordinate train visual inspection and recoupling at train reception (arrival)

Performance measurements:

Zero Deviation (EHS) Achievement of contractual availability (milestone) targets Containment and solution of K1S/K2/K3 issues on time Workload management Customer Site PI Implementation audit results (internal and external)

Customer satisfaction survey result regarding PI Implementation scope

MAIN REQUIRED COMPETENCIES

Educational Requirements

Mandatory:

(Post) Graduate in Engineering or Industrial (Internal Graduation ("cadre interne" in F) is acceptable) Internal EHS training English

Desirable:

Master's degree in Engineering

Experience

Mandatory:

Project Execution (technical/industrial) Team management Product knowledge EHS knowledge/exposure Data analytics

Desirable:

Railway Safety/Product liability Field Experience RAM Problem Solving skills Engineering knowledge DFQ, Quality and Audit skills Customer contact Contract management

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.

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